Description
Job Description & Person Specification >
There has never been a better time to join our Revenue & Benefits team in our Finance Directorate at Torbay Council. We have real momentum building with a shared sense of purpose and ambition.
We are seeking an experienced and motivated Senior Revenue Officer to join our Revenues team. You will play a key role in delivering an efficient, accurate, and customer focused Council Tax and Business Rates service, ensuring income is maximised while maintaining fairness and compliance with legislation. The postholder will deal with complex revenues work, support colleagues and contribute to service improvement through strong technical expertise and problem solving skills.
Key Responsibilities:
* To deal with complex Council Tax and Business Rates accounts, including Business Improvement District cases, covering liability disputes, exemptions, discounts, reliefs, and those subject to recovery action.
* To understand the principles of our local Council Tax Support scheme affecting working age.
* Provide technical advice and guidance to Revenues Officers and assist with mentoring and on the job training.
* Represent the authority at Valuation Tribunal hearings, Magistrates’ Court, and other proceedings as required.
* Ensure recovery action is taken promptly and in line with legislation and local policy, including enforcement agents, insolvency, and attachment processes.
* Respond to complex customer enquiries, complaints, and member enquiries in a professional and timely manner.
* Contribute to service development, policy reviews, and performance improvement initiatives.
* Work collaboratively with internal teams and external partners to ensure an integrated and customer focused service.
* Ensure compliance with relevant legislation, regulations, and data protection requirements
You will be part of a supportive, experienced team with opportunities to influence service delivery. Torbay Council has a whole host of benefits such as flexible office based or hybrid working; a commitment to your wellbeing including support for professional development and qualifications; generous annual leave entitlement; and the Local Government Pension Scheme.
This post meets the requirements of the Public Services Network (PSN) and therefore will require a Basic Criminal Record Check. This will show any unspent convictions and conditional cautions.
If you are viewing this advert on a job board, you can access the full job description by placing the below URL into your browser:
https://www.torbay.gov.uk/jobs/job-descriptions/senior-revenue-officer-1/
For an informal chat please contact Ian Westwood on 01803 201201 or ian.westwood@torbay.gov.uk.
Interviews are expected to be conducted during the week commencing 1st June 2026.
This role is not eligible for visa sponsorship.
Our adverts do sometimes close early - even where there's a published deadline - so if you're keen, please apply as soon as possible.
Skills
Essential:
* To be numerate, literate and have effective communication, interpersonal and diplomacy skills, with the ability to interpret and apply legislation/regulations, explain and advise on policies and procedures.
* Excellent IT skills and the ability to accurately update relevant databases and document imaging/workflow systems by accurate entry of data whilst achieving defined accuracy and output targets.
* A proven methodical and flexible approach to work, with the ability to work quickly and accurately responding to conflicting demands in order to make effective decisions, advise others and undertake all necessary actions in a timely manner to deliver service priorities whilst maintaining customer satisfaction levels.
* The ability to work on own initiative and use own discretion and judgement, when carrying out own role and supporting other members of the team.
This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
Knowledge
Essential:
* Understanding of Council policies, aims and objectives. Significant experience working in a local authority Revenues service, particularly Council Tax and Business Rates.
* Extensive knowledge and understanding to enable the effective resolution of disputes. Strong working knowledge of relevant legislation, case law, and recovery processes.
* Extensive knowledge and understanding of Council Tax and Business Rates, including full knowledge of applicable law, policies and statutory guidance. Experience dealing with complex cases and providing technical support to colleagues.
* Knowledge of the principles behind the General Data Protection Regulations and able to take appropriate action if breaches are identified. Ability to interpret legislation and apply it accurately to real world scenarios.
Experience & Qualifications
Essential:
* Educated to GCSE A Level / NVQ 3 standard or equivalent.
* Experience of working in a customer service environment, including investigating and interviewing people in a respectful manner with excellent communication skills.
* Experience of working in a multi-disciplinary role with strong organisational skills and the ability to manage competing priorities.
* Experience of effective decision making with confidence handling challenging conversations.
* Evidence of continuous professional development ideally with IRRV qualification (or working towards).
Please review the available pages within the careers site .
A list of employer benefits can be found here .