Were working with a global organisation to appoint a 3rd Line Infrastructure Engineer to support and evolve their enterprise IT environment. This is a senior, hands-on role with ownership of complex incidents, critical infrastructure, and high-impact projects across multiple sites.
The Role
* Own and resolve 3rd line BAU and P1 incidents, including on-call rota
* Act as the senior escalation point for infrastructure and network issues
* Deliver and support infrastructure, network, and security projects
* Lead root cause analysis for major incidents and service outages
* Maintain high availability across servers, networks, and core platforms
* Support monitoring, change, and out-of-hours maintenance activities
* Mentor and support junior engineers
Key Experience
1. Proven 3rd line infrastructure engineering background (ideally from an MSP)
2. Strong networking expertise (Cisco/HPE switches, routing, firewalls, wireless)
3. Microsoft stack: Azure AD, Windows Server, Active Directory, GPO, O365, SCCM, RDS
4. Virtualisation & storage: VMware, SAN (FC / iSCSI)
5. Backup & recovery: Veeam (including M365)
6. Linux (Ubuntu) exposure and automation experience beneficial
7. Strong ...