Were working with a global organisation to appoint a 3rd Line Infrastructure Engineer to support and evolve their enterprise IT environment. This is a senior, hands‑on role with ownership of complex incidents, critical infrastructure, and high‑impact projects across multiple sites.
The Role
* Own and resolve 3rd line BAU and P1 incidents, including on‑call rota
* Act as the senior escalation point for infrastructure and network issues
* Deliver and support infrastructure, network, and security projects
* Lead root cause analysis for major incidents and service outages
* Maintain high availability across servers, networks, and core platforms
* Support monitoring, change, and out‑of‑hours maintenance activities
* Mentor and support junior engineers
Key Experience
* Proven 3rd line infrastructure engineering background (ideally MSP)
* Strong networking expertise (Cisco/HPE switches, routing, firewalls, wireless)
* Microsoft stack: Azure AD, Windows Server, Active Directory, GPO, O365, SCCM, RDS
* Virtualisation & storage: VMware, SAN (FC / iSCSI)
* Backup & recovery: Veeam (including M365)
* Linux (Ubuntu) exposure and automation experience beneficial
* Strong awareness of cyber security best practices
Desirable
* Vendor certifications (Microsoft, Cisco, VMware, Juniper)
* PowerShell or scripting experience
* ITIL v4
This is an excellent opportunity to work in a global, business‑critical environment with exposure to enterprise‑scale infrastructure and long‑term development.
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