Job Description
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Start: January 2026
Salary: £40,000 + performance bonus OTE £50,000 +
About the Role
We are seeking an experienced Head of Property Management to lead, develop and grow our residential property management department. This is a senior leadership role responsible for compliance, service delivery, team performance, and profitability, ensuring an exceptional experience for landlords and tenants alike.
You will work closely with the Directors to implement best practice, improve operational efficiency, and support the long-term growth of the business.
Key Responsibilities
Leadership & Team Management
* Lead, manage, and mentor the Property Management team
* Set clear performance targets and KPIs
* Recruit, train, and develop staff
* Conduct regular appraisals and performance reviews
* Foster a high-performing, compliant, customer-focused culture
Operations & Compliance
* Ensure full compliance with all relevant legislation, including:
* Landlord & Tenant Act
* Gas Safety, EPC & EICR regulations
* Deposit protection legislation
* Right to Rent requirements
* Coordinate tenancy renewals, rent reviews, and periodic tenancies
* Implement and maintain robust SOPs and audit processes
* Act as escalation point for complex tenancy and compliance matters
Client Management
* Build strong relationships with landlords, tenants, and contractors
* Handle high-level complaints and dispute resolution
* Advise landlords on legislation, rent levels, and portfolio performance
* Support business retention and landlord satisfaction
Financial Management
* Maximise revenue through renewals, rent reviews, and value-added services
* Control costs while maintaining service quality
Process Improvement & Strategy
* Review and improve systems, processes, and workflows
* Support CRM / property management software optimisation
* Contribute to business strategy and growth initiatives
* Ensure smooth collaboration with Lettings, Accounts, and Sales teams
Person Specification
Essential
* Proven experience in a senior property management role
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* Strong working knowledge of UK residential lettings legislation
* Experience managing teams and setting KPIs
* Excellent organisational and communication skills
* Commercially aware with a strong compliance focus
Desirable
* ARLA / Propertymark qualification (or equivalent)
* Experience managing large residential portfolios
* Experience in process improvement or departmental restructuring
What We Offer
* Competitive salary with performance-related bonus
* Senior leadership role with real influence
* Support for professional qualifications
How to Apply
Please submit your CV along with a brief covering statement outlining your experience and suitability for the role.