Operations Product Analyst £25,000 to £29,600 plus great benefits (Work Level 6B) Manchester City Centre, hybrid #StepUp – this role is a great opportunity for colleagues in front-line and entry level support centre roles to use their transferrable skills and progress their career at Co-op We’re looking for an Operations Product Analyst to join our Operations Support Centre here at Co-op. In this role you’ll work in a hybrid way, splitting your time between home and the office (find out more about our hybrid working policy at jobs.coop.co.uk/hybrid-working-policy). We’ll look to you to provide second line support to our store and field colleagues who have any issues with Logile our new scheduling tool. It’s an exciting time to join as we are preparing to launch to all stores, so you’ll have an opportunity to help shape the processes that support it. You’ll communicate with our service desks, process owners and third-party suppliers to make sure we resolve queries within the agreed service level agreement (SLA). You’ll complete routine system tasks to keep these systems running, extracting data from the system to create reports for partners across the business. What you’ll do Complete all routine system activities on-time, making sure all failed processes are reviewed, corrected, and reported Prioritise and respond to feedback making sure any decisions benefit the end user, sharing this with the wider team Work collaboratively with the support desks to monitor and proactively reduce call volumes Provide routine and ad-hoc reports to field and central teams, analysing data and summarising information Develop and maintain collaboration across teams within the Operational Support Centre and wider business to deliver our joint goals Make sure the delivery of work is in line with agreed key performance indicators (KPIs) Make sure knowledge of products, processes and policies within your role are up to date This role would suit people who have Knowledge of our food stores Strong verbal and written communication skills, with the ability to communicate effectively with colleagues and senior partners Intermediate Microsoft office skills, including PowerPoint and Excel Excellent organisational and time management skills Why Co-op? If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services). An annual bonus (based on personal and business performance) 28 days holiday (rising to 32 with service) plus bank holidays A pension with up to 10% employer contributions Access to a subsidised onsite gym (at our Manchester HQ) Coaching and training to support your career development Wagestream app – giving you access to a percentage of your pay as you earn Building a diverse environment We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process atjobs.coop.co.uk/apply-process You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion atcolleagues.coop.co.uk/diversity-inclusion-and-wellbeing Please note that we may close applications for this role early.
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