IT Support Engineer
Job Purpose
We are seeking an experienced and proactive IT Support Engineer to manage and optimise local IT infrastructure, systems, and user support services for business operations. The role involves providing 1st and 2nd line support, managing hardware and software assets, overseeing user access and security policies, and contributing to broader IT projects in collaboration with European and global IT teams.
Key Responsibilities
1. Support and maintain IT infrastructure including computers, networks, printers, and end-user applications such as Office 365
2. Deliver 1st and 2nd line technical support via ticketing system, phone, and email
3. Manage IT hardware and software inventory, including procurement, setup, and lifecycle tracking
4. Administer user accounts, access permissions, and security settings
5. Plan, implement, and document IT changes in line with company policies
6. Collaborate on regional and global IT infrastructure and cybersecurity projects
7. Identify opportunities for automation and process improvement; propose and implement effective IT solutions
8. Monitor systems and services using appropriate tools to ensure reliability and performance
Skills and Experience Required
9. 5+ years of experience in IT support roles, including 1st and 2nd line support, ideally in an international or multi-site organisation
10. Strong technical knowledge of:
Network and infrastructure support
Hardware (PCs, smartphones, printers)
Active Directory and Office 365 user support
IT security and best practices
11. Experience with Windows Server, virtualisation (e.g. VMware), and backup strategies is advantageous
12. Self-motivated with a hands-on, problem-solving approach
13. Strong team player with the ability to work independently
14. Well-organised with excellent time management and prioritisation skills
15. Strong interpersonal and communication abilities
16. Flexible and adaptable to changing business and technology needs
Desirable Attributes
17. Experience with IT change management and documentation
18. Familiarity with automation tools or systems integration
19. Exposure to international IT environments and multi-region support
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training.