Safety and Security Manager – Park Plaza Westminster Bridge LondonAt Park Plaza, first-class safety and security is every bit as important to the hotel experience as a great night's sleep in this stylish location. That is why your contribution as our Safety and Security Manager is so important. Park Plaza Westminster Bridge Hotel is our largest hotel with 1023 rooms and is a very busy operation.Under the support and guidance of the relevant Senior Manager, you'll perform Head of Department duties connected to all Safety & Security services to our guests, employees, visitors, their belongings and all hotel assets. Delivering a personalised high standard of customer service. Effectively manage your department, being a hands on leader.As one of London's largest and busiest hotels, Park Plaza Westminster Bridge regularly hosts high‑profile events and VIP guests. We're seeking a Safety & Security Manager with proven experience managing complex operations, collaborating with external agencies, and overseeing health & safety for large‑scale environments.Your main duties as our Safety and Security Manager:
Surveillance duties, public area vigilance for external areas of the hotel
Handling security and safety breaches, conducting investigations
Follows guidance and instructions given by leadership team
Attends and completes all mandatory Health & Safety training, and is responsible for hygiene & health & safety within the department
Advising management of best practice, being solution focused, as well as improving & implementing security protocols to protect the business
Communicates effectively with both internal and external guests via written correspondence, phone and face to face
Engages with colleagues and guests, conducting & assisting sales with client show-rounds
Clear communication both written and verbal
Strong emphasis on managing and developing a team including training
Working with 3rd party agencies when necessary
Formulating of 90-day-action-plans and projects that have been assigned by the General/Hotel Manager
Plan, assist and participate in safety/security audits and submit follow up reports
Oversee the security control room operations, monitor training and competency in the use of all systems within the security control room
Monitor that the Security Officer schedules are appropriate for the requirements of the operations of the hotel
Complete weekly payroll with the Assistant Security Manager
Review security incidents/breaches and implement relevant changes, maintaining an incident log in the diligence system
Maintain and put correct measures in place to ensure that the systems for the control of all guest room entry keys, master keys and electronic devices are correctly audited and that all operating procedures are always followed.
Record-keeping of Lost and Found Property procedures
Establishes/maintains strong relationships with relevant civil authorities and law enforcement and be main point of contact for the Police, law enforcement agencies, local authorities & government agencies (such as the EHO)
Assist with any VIP reconnaissance and fact finding duties
Ensure that the staff entrance procedures are always maintained, including staff bag searches
Ensure that the Security Officers patrol the hotel in its entirety at least once per shift (twice per team) and report any irregularities and breaches
Coordinate any emergency and evacuation procedures
Ensure that the hotel crisis management plan is updated monthly
Provide regular training to HODs on the hotel's emergency evacuation procedures
Assist and deliver the implementation of inspection programs
Revise departmental SOPs as necessary
To maintain and monitor the provision of information required by the CCTV operator
Oversee team members dealing with valuables / lost property / or guest room safes and ensure that all property is audited weekly
Attend internal/external meeting where necessary and chair the health and safety committee
What we'd like to see from you:
Extensive experience in the hotel safety and security industry
Minimum qualification: IOSH Managing Safely; Desirable: NEBOSH certification
Minimum qualification: SIA Certification Level 2; Desirable: SIA Level 3
Essential: passing of Basic DBS check
Previous successful management experience with a strong ability to handle conflict in a personable manner
Knowledgeable in CCTV operations, fire safety, emergency training, criminal and health and safety investigations, and possesses relevant report writing & clear communication skills.
Benefits of working for us as our Safety & Security Manager:
Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
F&B discounts at our restaurants and bars (for your whole party)
Start with 30 days of holiday per year - including bank holidays, increasing with years of service
Discretionary bonus
Two free meals per day
Access to 40% of your pay before payday through Wagestream
Recommend a friend scheme – up to £750
Vitality at work scheme with great gym discounts & more
Ride to Work scheme & free cycling lessons
24/7 employee assistance programme
Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
Free dry cleaning for work uniform
Annual Staff parties and events
Company pension plan & award-winning training
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.Park Plaza. Be part of it. Apply Now