JOIN THE TEAM
Are you an experienced and passionate hospitality professional with a proven track record in managing high-end events?
Join The Marcliffe as our Conference & Events Manager, where you'll lead and inspire a dynamic team in delivering exceptional guest experiences across all meetings, private hires, and special occasions.
This is a fantastic opportunity to become part of a well-established five-star property, contributing to the planning and flawless execution of prestigious events in a luxury setting.
This position reports to the Deputy General Manager.
ABOUT MARCLIFFE
A couthy character nestled in eight acres of nature. A place woven into the fabric of the North East of Scotland. A country hideaway on the edge of the city steeped in stories. Marcliffe is an elevated, luxury Scottish 5-star hotel destination wrapped in warmth and wonder, where traditions are cherished and memories feel timeless. Situated on the doorstep of scenic Royal Deeside, the hotel offers the perfect place to explore the very best of Aberdeen and Aberdeenshire.
ABOUT THE ROLE
As Conference & Events Manager, you will:
* Lead the day-to-day operations of the Conference & Events team, including banqueting and function bars, ensuring the smooth delivery of all events
* Collaborate with the Events team to manage event schedules, updates and interdepartmental communications
* Lead events, ensuring operational delivery and service excellence
* Oversee recruitment, training, rota planning, and team engagement
* Drive customer satisfaction through consistently high service and attention to detail
* Maximise event profitability through upselling and excellent service provision
* Maintain compliance with all relevant legislation, including Health & Safety and Food Hygiene
* Work closely with the Sales team, and all departments, to meet and exceed guest expectations
* Contribute actively to improvements and initiatives across the wider hotel operation
ABOUT YOU
* Proven experience managing both small and large-scale events in a high-quality hospitality environment
* Exceptional customer service ethos, with a keen eye for standards
* Energetic, hands-on and proactive leadership style
* Strong commercial awareness and business acumen
* Excellent communication, organisational and time management skills
* Professional presentation, with the ability to remain calm under pressure
* Personal Licence Holder (desirable)
* Health & Safety, Fire Warden and Food Hygiene training (or willingness to obtain)
* Values-driven approach aligned with our team culture of ownership, respect, passion and integrity
SALARY & BENEFITS
* Competitive, based on experience
* Full-time, permanent position (45 hours per week, including breaks)
* Meals and uniform provided
* Gratuities via Tronc (monthly)
* Employee discount
* On-site parking
* Employee of the Month programme
* Ongoing training and career progression opportunities
Schedule:
5 days from 7 including evenings and weekends – flexibility required based on business demands.
Work Authorisation:
United Kingdom (required) – all applicants must have the right to work in the UK.
Job Types: Full-time, Permanent
Ability to commute/relocate:
* Aberdeen AB15 9YA: reliably commute or plan to relocate before starting work (required)
Experience:
* Luxury Hotel: 2 years (preferred)
* Conference and Events: 1 year (preferred)
Work authorisation:
* United Kingdom (required)
Location:
* Aberdeen AB15 9YA (preferred)
Work Location: In person