Automotive Service Manager / Fleet Manager
Salary: £45,000–£50,000
Location: Birmingham (Birmingham Airport)
Reporting To: Directors
Automotive Service Manager / Fleet Manager- The Opportunity
Our client, a leading Ground Service Equipment provider based at Birmingham Airport, is seeking an experienced Automotive Service Manager / Fleet Manager / Operations Manager to oversee and drive operational performance across two busy workshop sites.
This is a key leadership position within a growing business, responsible for managing workshop operations, customer relationships, compliance, and team performance. The role will suit an experienced Service Manager, Fleet Manager, Workshop Manager, or Workshop Controller looking to step into a broader operational leadership role.
Automotive Service Manager / Fleet Manager Role Overview
You will take full responsibility for the day-to-day management of two Birmingham workshops, leading a team of 10–15 specialist mechanics and technicians.
Your focus will be on:
Delivering operational efficiency
Maintaining high technical standards
Ensuring regulatory compliance
Building strong, long-term customer relationships
Supporting continued business growth
This is a fast-paced, customer-facing position requiring strong organisational skills, commercial awareness, and the ability to multitask effectively.
Automotive Service Manager / Fleet Manager- Key Responsibilities
Workshop & Operations Management
Manage daily workshop operations across two sites
Plan and allocate workloads to meet service deadlines
Oversee booking-in of vehicles for servicing, repairs, and inspections
Coordinate servicing schedules, MOTs, tachographs, and statutory inspections
Ensure emergency call-out and breakdown cover is maintained
Maintain workflow efficiency and maximise productivity
Team Leadership
Lead, motivate, and develop a team of 10–15 technicians
Manage attendance, absence, and holiday planning
Contribute to rota management and workforce planning
Support recruitment, onboarding, and staff development
Maintain high performance and morale within the team
Customer & Contract Management
Act as primary point of contact for fleet customers and stakeholders
Build and maintain strong client relationships
Manage contracts, SLAs, and account set-up
Provide quotations and progress updates
Handle booking requests and high volumes of telephone enquiries
Conduct regular service review meetings
Compliance & Health & Safety
Ensure full compliance with health & safety regulations
Maintain accurate service documentation and fleet records
Promote safe working practices and correct PPE usage
Ensure adherence to airport operational regulations
Administrative & Financial Control
Prepare repair estimates and manage approvals
Oversee purchase orders and invoicing
Support accurate fleet and workshop record-keeping
Assist in monitoring operational costs and performance metrics
Automotive Service Manager / Fleet Manager-Skills & Experience
Essential
Previous experience as an Automotive Service Manager, Fleet Manager, Workshop Manager, Workshop Controller, or Senior Service Team Leader
Strong background within heavy vehicles or automotive environments
Proven leadership and people management experience
Highly organised with strong multitasking ability
Commercial awareness and customer-focused approach
Confident managing multiple priorities in a fast-paced setting
Desirable
Experience managing multi-site workshop operations
Familiarity with fleet management or workshop systems
Health & Safety responsibility experience
Experience working within regulated environments (e.g. airport operations)
Personal Attributes
Hands-on, proactive leader
Calm and decisive under pressure
Strong analytical and problem-solving skills
High attention to detail
Flexible and adaptable
Willingness to work occasional overtime and travel as required
What’s on Offer
£45,000–£50,000 salary (dependent on experience)
Senior operational leadership role
Opportunity to shape and improve processes
Growing and expanding business environment
High level of autonomy and responsibility
If you are an experienced automotive leader looking to move into a broader operational management role within a dynamic and regulated environment, this opportunity offers both challenge and progression