Role Overview
We are seeking a highly analytical and technically skilled IT Support Engineer & Data Analyst to support our internal systems, data processes, and software solutions. This role combines IT support, data analysis, and technical development, requiring someone who can troubleshoot technical issues, manage IT assets, and work with data and code to support business insights and internal applications.
The ideal candidate will be curious about how systems work, comfortable analysing data and code, and capable of supporting both users and internal technical solutions.
Key Responsibilities
IT Support & Infrastructure
Provide first-line technical support for employee IT issues
Log, track, and resolve support tickets and faults
Manage IT equipment lifecycle (setup, deployment, maintenance) including mobile devices
Configure and onboard new employee devices and accounts
Assist with local network cabling and testing
Administer internal network and user permissions
Data & Reporting
Use automated tools and scripts to process and analyse data
Create custom reports from multiple database sources
Maintain data integrity and documentation
Development & Technical Support
Assist with solution UI design and coding structure
Support software development and testing processes
Perform code analysis and documentation
Assist with maintaining and improving internal systems
Digital & Communication
Support social media management tasks where required
Support the creation digital artwork and visual content
Required Skills & Knowledge
Strong mathematical and analytical ability
Advanced Microsoft Excel (formulas, automation, data analysis)
* Good understanding and experience working with the following coding languages:
* SQL / MySQL
* PHP
* HTML / CSS
* JavaScript
* JSON
* VBA
* Experience with IIS and Adobe Photoshop,
* Knowledge of Microsoft Windows Server administration
Key Traits
Highly analytical mindset
Strong attention to detail
Ability to quickly understand unfamiliar data, systems, and code
Excellent technical communication skills
Natural curiosity about how software systems work
Ability to work independently and solve problems proactively