Customer Services / Full Time Employee / Remote
Description
We’re growing and looking to hire a Technical Account Management Team Lead who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.
Claroty is a global leader in cyber‑physical systems (CPS) protection, dedicated to securing the critical infrastructure that keeps the world running. We’re a fast‑growing, award‑winning team where innovation meets purpose—and we want you to help us define the future of cybersecurity.
About the Role
We are looking for a Technical Account Management Team Lead to join our Customer Experience organization and lead a team of highly skilled Technical Account Managers supporting enterprise customers across critical infrastructure, industrial, and operational technology (OT) environments.
In this role, you will combine technical leadership, people management, and strategic customer engagement to ensure our customers maximize the value of the Claroty platform. You will mentor a team of TAMs while also acting as a senior technical advisor for complex customer environments, helping organizations improve their cybersecurity posture and reduce risk across cyber‑physical systems.
This is a high‑impact leadership position at the intersection of cybersecurity strategy, OT networking, and customer success.
Responsibilities
As a Technical Account Management Team Lead, your impact will be:
* Lead, mentor, and grow a team of Technical Account Managers supporting strategic enterprise customers.
* Drive a culture of technical excellence, accountability, and customer obsession within the TAM organization.
* Recruit, onboard, and coach TAMs to ensure consistent delivery of high‑quality technical advisory services.
Strategic Customer Advisory
* Serve as a senior trusted advisor for key enterprise customers across OT/ICS environments.
* Guide organizations on cybersecurity architecture, network segmentation strategies, and OT visibility best practices.
* Support executive‑level conversations around risk reduction, resilience, and CPS security strategy.
* Oversee the full customer lifecycle from deployment and onboarding to long‑term platform adoption and maturity.
* Ensure customers derive measurable value from Claroty solutions through proactive engagement and strategic planning.
* Identify risks, adoption gaps, and expansion opportunities across customer environments.
Technical Architecture & Analysis
* Support TAMs and customers in analyzing complex industrial environments and multi‑protocol OT networks.
* Assist in mapping communication flows, understanding asset relationships, and defining secure segmentation architectures.
* Provide deep technical guidance across IT/OT convergence, network security, and industrial protocols.
* Act as the technical escalation point for complex customer challenges.
* Partner closely with Support, Product Management, Engineering, Sales, and Customer Success teams to resolve issues and improve customer outcomes.
* Translate customer feedback and field insights into actionable product and platform improvements.
Operational Excellence & Program Scaling
* Develop and scale the TAM playbook, standardizing methodologies, engagement models, and success metrics.
* Define and track KPIs related to adoption, customer satisfaction, and risk reduction outcomes.
* Continuously improve TAM delivery frameworks to support regional growth.
Requirements
What you need to succeed in this role:
Experience & Leadership
* 7+ years of experience in Technical Account Management, Security Consulting, Network Engineering, or similar technical customer‑facing roles
* 2+ years of experience leading or mentoring technical teams
* Proven ability to manage complex enterprise customer relationships
OT / IC Cybersecurity Expertise
* Experience working with industrial environments, operational technology (OT), ICs networks, or critical infrastructure
* Understanding of cybersecurity architecture and risk reduction strategies in operational environments
* Familiarity with OT security challenges including IT/OT convergence and industrial protocol visibility
* Strong expertise in L2/L3 networking and enterprise network architecture
* Ability to analyze multi‑protocol industrial network environments
* Experience mapping communication flows and designing secure segmentation strategies
Security Frameworks & Standards
* Familiarity with cybersecurity and industrial security frameworks such as:
* IEC 62443
* NIST Cybersecurity Framework
* MITRE ATT&CK for ICs
Certifications & Technical Depth
* Cisco CCNP certification (or equivalent networking expertise)
* Strong knowledge of enterprise networking protocols and architectures
* Excellent communication and presentation skills
* Ability to engage both technical stakeholders and executive leadership
* Proven ability to translate complex technical topics into business value
Language & Travel
* Professional proficiency in English
* Additional European languages are a strong advantage
* Willingness to travel up to 40% to support customer engagements and internal collaboration
About Claroty
Claroty has redefined cyber‑physical systems (CPS) protection with an unrivaled industry‑centric platform built to secure mission‑critical infrastructure. The Claroty Platform provides the deepest asset visibility and the broadest, built‑for‑CPS solution set in the market comprising exposure management, network protection, secure access, and threat detection – whether in the cloud with Claroty xDome or on‑premise with Claroty Continuous Threat Detection (CTD). Backed by award‑winning threat research and a breadth of technology alliances, The Claroty Platform enables organizations to effectively reduce CPS risk, with the fastest time‑to‑value and lower total cost of ownership. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents.
A Great Place to Work® certified company, Claroty is headquartered in New York City with employees across the world. The company is widely recognized as the industry leader in CPS protection named a Leader in The Forrester Wave™: IoT Security Solutions, Q3 2025, recognized by KLAS Research as Best in KLAS for Healthcare IoT Security five years in a row, and ranking on the Forbes Cloud 100 and Deloitte Technology Fast 500 for multiple consecutive years.
Claroty is an equal‑opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases.
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