Overview
Account Manager - Technical Services and Infrastructure
BASE LOCATION: Bellshill (hybrid)
SALARY: Circa £45K Depending on skills and experience + Commission
WORKING PATTERN: Permanent | Full-time (35 hours per week)
ROLE PURPOSE:
As an Account Manager you will be responsible for managing and developing existing client relationships, ensuring the delivery of outstanding service, and driving growth through cross-sell and up-sell opportunities. Acting as the primary point of contact for your portfolio of clients, you will understand their business priorities, identify opportunities to add value, and position Kick as a trusted long-term partner for their IT strategy. This role requires strong relationship management, commercial acumen, and a proactive approach to customer success.
This role requires a deep understanding of the Microsoft technology ecosystem, exceptional communication skills and an ability to build close relationships, influence stakeholders and close deals.
Key Responsibilities
* Manage and nurture a portfolio of existing clients within the Technical Services & Infrastructure division.
* Develop a deep understanding of each client’s business, technology landscape, and strategic goals to identify opportunities for growth.
* Act as the trusted advisor and first point of contact for client queries, issues, and escalations, ensuring high levels of customer satisfaction.
* Work with technical consultants, solution architects, and support teams to ensure seamless delivery of services and projects.
* Proactively identify and develop cross-sell and up-sell opportunities across Kick ICT’s portfolio, including cloud services, networking, cyber security, and managed support.
* Build account development plans and deliver regular review meetings with clients to measure performance and identify future requirements.
* Maintain accurate and up-to-date records of account activity, opportunities, and forecasting within CRM systems.
* Meet and exceed revenue retention and growth targets.
* Represent Kick at industry events, networking forums, and partner engagements.
What you need
* Proven experience in account management or client relationship management within IT services, technical services, or infrastructure.
* Strong knowledge of managed IT services, cloud (Microsoft Azure/M365), networking, infrastructure, and cyber security solutions.
* Excellent communication and interpersonal skills, with the ability to build trusted relationships at all levels.
* Commercial acumen and experience of growing accounts through consultative, value-led conversations.
* Ability to collaborate effectively with internal teams to deliver client outcomes.
* Highly organised, with strong attention to detail and ability to manage multiple client accounts simultaneously.
* Target-driven, proactive, and motivated to deliver customer success and revenue growth.
Benefits
* 30 days holiday, rising by 1 day per year after 2 years service (prorated for part-time employees)
* An additional day of annual leave for your birthday, within your birthday month
* Private healthcare with access to 24/7 Digital GP and gym discounts
* Salary sacrifice pension scheme
* Life insurance up to 2x your salary
* Enhanced maternity, paternity and adoption leave
* Discounts on childcare costs through partnership with Yellownest
* Cycle to work scheme
* BHN Benefits portal: Home & Tech scheme, retail discounts, bYond cashback
* Social events throughout the year
* Eligibility to receive £500 reward as part of the Excellence Award scheme
* Discounted access to LivingWell Health Club (Bellshill)
* Wellbeing support through external partners, including financial wellbeing
* Company-sponsored volunteering days
Seniority level
* Not Applicable
Employment type
* Full-time
Industries
* IT Services and IT Consulting
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