We are seeking a Transition Coordinator at Barclays to provide excellent customer service while resolving complex requests. This role is based in Knutsford.
Qualifications
* World-class customer service skills with a self‑motivated and results‑focused attitude.
* Effective written and verbal communication skills, with the ability to listen and tailor the message to the audience.
* Ability to meet or exceed targets and objectives and work under pressure to achieve migration targets.
Additional Desired Skills
* Experience in dealing with corporate clients in a fast‑moving environment.
* Experience with workflow management tools and other electronic systems relevant to servicing clients in a digital environment.
* Demonstrated contribution to a positive team culture and values.
Key Responsibilities
* Provide customer service through chat, email, and phone.
* Execute service requirements to resolve complex customer needs and deliver personalised resolutions.
* Collate and collaborate with teams across the bank to align and integrate care processes.
* Identify improvement areas and recommend changes in customer care processes.
* Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
* Resolve specific inquiries and issues related to the bank’s products and services, including account balances, transactions, and payments.
* Develop and present reports on customer care performance to senior stakeholders.
* Monitor industry trends and implement best practices to improve customer care efficiency and effectiveness.
Analyst Expectations & Leadership
* Meet stakeholders’ needs through specialist advice and support.
* Perform prescribed activities in a timely and high‑standard manner.
* Possibly oversee specific processes within a team.
* If the role involves leadership, demonstrate clear leadership behaviours to create an environment for colleagues to thrive and deliver consistently excellent standards (LEAD behaviours: Listen, Energise, Align, Develop).
* Alternatively, as an individual contributor, manage own workload, implement systems and processes in own area, and participate in broader projects.
* Execute work requirements identified in processes and procedures, collaborating with related teams.
* Review the work of colleagues to meet internal and stakeholder requirements.
* Provide specialist advice and support for the own work area.
* Take ownership of risk management and strengthen controls within the work owned or contributed to, complying with applicable rules and regulations.
* Maintain and build understanding of contributions of all teams in the area toward broader objectives.
* Continuously develop awareness of underlying principles and concepts within the area of responsibility.
* Make judgments based on practice and experience.
* Assess the validity and applicability of past experiences and evaluate options when procedures do not cover circumstances.
* Communicate sensitive or difficult information to customers regarding specific advice.
* Build relationships with stakeholders and customers to identify and address their needs.
Values & Mindset
All colleagues are expected to demonstrate the Barclays values of Respect, Integrity, Service, Excellence, and Stewardship, and the Barclays mindset of Empower, Challenge, and Drive.
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