Learner Recruitment & Reception Officer
Hours: Part time (22.5 hours per week, all year round)
Duration: Permanent
Salary: £23,971 (£14,756.96 pro-rata) per annum
Location: Dearne Valley College, Rotherham
About the Role
The Learner Recruitment & Reception Officer is a key part of the Group's customer service team, providing professional and high-quality service to both internal and external customers. You will ensure all learners have a positive experience when making course enquiries via in person, phone, or electronic communication. The role includes delivering a professional reception service, providing pre-entry information and advice, and referring customers to specialists when needed. You will proactively assist the Group in achieving its mission to deliver skills for the future through outstanding teaching and learning.
Working Hours
Ideally, the role is on a Tuesday and Thursday from 12:30 pm to 9:00 pm, plus one other day from 8:30 am to 5:00 pm. These hours are flexible and can be discussed at interview.
Key Responsibilities
* Provide excellent customer service in a busy reception environment.
* Offer information, advice, and guidance to prospective and current learners.
* Handle enquiries effectively via various communication channels.
* Refer complex enquiries to appropriate specialists.
Candidate Requirements
* Previous experience in a customer-facing role, ideally in education.
* Excellent written and verbal communication skills.
* Ability to manage multiple enquiries efficiently, sometimes with minimal supervision.
* Level 2 Literacy and Numeracy (equivalent to GCSE), Level 3 in Information & Guidance, and Level 2 Customer Service qualification or willingness to work towards.
Department Information
The role is part of the Learner Recruitment and Events Team, led by the Head of Learner Recruitment and Events, supported by the Director of Learner Recruitment and Marketing. The team is crucial for ensuring positive experiences for customers and students.
Benefits
* Local government pension scheme
* Up to 41 days annual leave including Christmas closure
* Access to gyms, restaurants, salons
* Health & wellbeing schemes, Occupational Health
* Flexible working options
* Free parking at all sites
* Career development funding, including teacher training and apprenticeships
* Grants for new FE teachers in STEM subjects (conditions apply)
* Referral scheme worth £200 per successful referral
About RNN Group
RNN Group aims to be an 'outstanding' education provider. We value inclusivity, integrity, teamwork, and diversity. We are OFSTED 'Good' (November 2022) and committed to safeguarding and promoting welfare. All new employees require a DBS check and must have the legal right to work in the UK.
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