Location: Kings Norton, Birmingham (B30 3RF) and surrounding areas Contract Type: Permanent, 37.5 hours per week (Monday-Friday) Closing Date: Sunday 24 August 2025 (please apply early – we may close applications sooner if interest is high) Are you passionate about helping people and skilled in guiding customers to better manage their homes? If so, we invite you to apply for this rewarding opportunity. We are eager to hear from experienced, dedicated individuals who are ready to make a positive impact. About the Role: This is an exciting time at Bromford as we expand the number of properties we manage. As a neighbourhood coach, you’ll independently manage a patch of around two hundred homes which are predominantly new build homes and flats. Your responsibilities will include ensuring properties are well-maintained, raising awareness of customer responsibilities, and providing coaching and guidance to support our vulnerable customers. Key Responsibilities: Day-to-day tasks involve managing tenancy sign ups, changes, addressing anti-social behaviour, safeguarding, court work and evictions where necessary. You’ll have a holistic customer approach, building positive relationships within the local community, to make a meaningful impact on our customers' lives. Working closely with our maintenance and lettings teams, you’ll effectively allocate empty homes and manage customers’ expectations regarding repairs, as well as escalate property maintenance issues. What We’re Looking For: We're looking for someone with strong housing management experience who is passionate about making a difference in people's lives. You'll be confident managing a busy and varied workload, and bring a resilient, proactive approach to your work. You'll thrive in this role if you're a self-starter with excellent communication skills, and you're comfortable having honest, sometimes challenging conversations - always with empathy and professionalism. If you've worked in a fast-paced, customer-focused environment, that's a real advantage. This position is full-time, permanent and subject to an enhanced DBS check. You will be someone who: * Has experience working in a customer facing role, and within housing management (essential) * Strives to achieve performance targets, maximising customer satisfaction * Is bold, tenacious and resilient – who does what it takes to achieve the right outcome * Sees the best in people and has the capacity to coach * Has a reputation for first-rate influencing, negotiating and relationship building skills * Will be a great ambassador for Bromford * Has access to a vehicle and a full driving licence. Your previous experience may be in roles such as housing manager, housing officer, neighbourhood manager or tenancy officer, amongst others. If you’re ready to make a difference and grow your career with us, apply today! The closing date is Sunday 24 August. Interviews will be taking place on Wednesday 3 September or Tuesday 9 September, at our scheme in Kings Norton