The role
We are looking for a friendly, professional, and highly organised Receptionist to be the first point of contact for people visiting or contacting our service. You'll play a key role in ensuring clients feel welcome and supported, while helping the team deliver an excellent service.
Responsibilities
* Greeting clients, staff, and visitors in a warm and professional manner
* Handling incoming emails and providing triage to face-to-face enquiries
* Manage appointment scheduling and maintain calendars for staff members
* Providing basic information about our services and signposting where appropriate
* Provide whole organisation administrative tasks to ensure smooth day-to-day operations
* Maintain an organised reception area, ensuring it is tidy and presentable
* Perform data entry tasks accurately and efficiently
* Assist with clerical duties such as filing, photocopying, and scanning documents
* Utilise Google Workspace for various administrative tasks
About you
We're looking for someone who is approachable, reliable, and has excellent communication skills. You'll be confident dealing with people from all backgrounds and able to handle sensitive situations with empathy and discretion.
Essential skills and qualities:
* Previous office or administrative experience is preferred
* Proficient computer skills
* Strong interpersonal and written communication skills
* Highly organised with the ability to manage multiple tasks simultaneously
* Ability to work as part of a team and independently when needed
* Commitment to the aims and values of Citizens Advice
* A proactive attitude with a willingness to learn and adapt in a dynamic environment
What we offer
* A supportive and friendly working environment
* Training and development opportunities
* The chance to make a real difference in people's lives in Doncaster
If you are enthusiastic about providing exceptional service and possess the necessary skills, we encourage you to apply for this exciting opportunity.
Job Types: Full-time, Fixed term contract
Contract length: 24 months
Pay: £24,420.00-£26,700.00 per year
Benefits:
* Company pension
Work Location: In person