Position: ServiceNow HRSD Lead
Employment Type: Contract
Start: ASAP (January 2026)
Duration: 3 Months
Location: West Yorkshire, UK
Language(s): English
Focus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract staffing solutions on a global scale.
Client – Partnered with a global leader in digital transformation and IT services, working with some of the world’s biggest brands. Their mission is not only to deliver cutting-edge technology but also to empower organisations to create meaningful impact for the people and communities they serve. For you, this means working on challenging projects that demand innovation, collaboration, and thought leadership.
Role – We are seeking an experienced ServiceNow HRSD Lead to oversee technical delivery, guide HRSD operations, and drive enhancements across the ServiceNow platform. This role requires a strong blend of technical depth, stakeholder management, and hands-on leadership to ensure stable, scalable, and high-quality HRSD capabilities.
Key Responsibilities
* Collaborate with stakeholders to validate requirements, remove ambiguity, and translate business needs into clear technical specifications.
* Create technical designs leveraging out-of-the-box ServiceNow capabilities wherever possible.
* Develop, configure, and customise ServiceNow HRSD and related modules.
* Build, maintain, and enhance integrations with enterprise HR systems (e.g., Workday, PeopleSoft, Oracle Apps) using REST/SOAP APIs.
* Implement and optimise workflows, Flow Designer, business rules, and automation components to streamline HR processes.
* Use JavaScript, Jelly, HTML, XML, and CSS to enhance UI, portals, and application features.
* Provide platform maintenance, troubleshooting, and support—including upgrades and patching activities.
* Produce and maintain high-quality technical documentation covering configurations, processes, and solution designs.
* Work closely with IT teams, HR stakeholders, and cross-functional groups to ensure alignment and successful delivery.
* Lead and guide HRSD operations and release teams, ensuring successful delivery of stories, defect fixes, and incident/request closure.
Key Skills
* 5+ years of hands-on ServiceNow development, specifically within the HRSD module.
* Strong experience integrating ServiceNow with people systems such as Workday, PeopleSoft, Oracle Apps, etc.
* Demonstrated ability to design solutions using out-of-the-box ServiceNow features.
* Good understanding of ServiceNow master data and foundational HR processes.
* Strong analytical skills, clear communication, and experience working with both technical and non-technical teams.
Desirable Certifications
* ServiceNow Certified System Administrator (CSA)
* ServiceNow Certified Application Developer (CAD)
* ServiceNow Certified Implementation Specialist – HR
If you are interested or would like to know more, please email jonathan.la@focusonsap.org with your CV and availability to speak.
Applicants must be a UK based and holds a valid right to work status.