The Technical Centre of Excellence (TCoE) is the technical pre-sales and enablement team for channel partners and Managed Services customers, covering all areas of Microsoft 365 Cloud products/services. The team provides technical demos, workshops and training across all M365 products (i.e. Email, Office, SharePoint, OneDrive etc), Copilot, Security, Azure and Business Applications.
The Cloud AI Solutions Technical Consultant will be the SME for Microsoft Copilot and responsible for driving engagement to key partners with an aim to accelerate AI solutions to end-customers. This will be driven through a variety of enablement sessions – technological overviews, tailored deployment scoping, readiness and adoption workshops, and business events.
Westcoast offer a wide range of paid for services and third-party products. Full training on these products and services is provided.
Candidate:
The candidate must meet the following criteria:
Experience of delivering enablement on Copilot, M365 and/or Business Applications, non-Microsoft products
Possess a willingness to learn and co-operate as part of a team, and maintain/drive robust technical standards
Excellent telephone manner is required along with friendly customer service skills.
Good communication, literacy and organisational skills
An attention to detail
Passionate about customer satisfaction
Able to prioritise and keep calm within high pressure situations
A logical approach to influence technology strategies and decisions with a high-level of expertise and knowledge
Coordinate regular testing of cloud vendor solutions to address faults and provide evaluations.
Able to follow existing processes and assist in designing new ones.
Show initiative in finding improvements
Excellent presentation skills, with the ability to explain complex technical concepts to both, technical and non-technical audiences.
Strong presentation skills and comfortable engaging with audiences of varied sizes and backgrounds
The day-to-day responsibilities will include:
Provide technical enablement and pre-sales assistance across all teams within Westcoast Cloud.
Work closely with customers through Microsoft solution engagements to understand their business goals, challenges, and requirements, and provide strategic guidance and best practices on how to leverage Copilot and M365 to achieve them.
Conduct workshops, assessments, and demos to highlight the value and capabilities of Copilot and M365 services and help clients envision their future state.
Collaborate with the sales teams and provide technical leadership, in customer meetings and/or during pre-sales engagements.
Keep yourself updated on the newest trends, features, and advancements in AI, Copilot, and M365. Share your expertise and perspectives with both the team and the wider organisation.
Have confidence in serving as a trusted advisor to our partners, ensuring their needs are met and effectively selling through a consultative approach that highlights the benefits of Microsoft Copilot and a cloud-first strategy.
Monitor emails and respond back to partners using your in-depth knowledge and conduct thorough research in relation to the solution area.
Assist in additional duties outside of the primary scope of responsibilities, including cross functional projects, internal team support, and any ad-hoc tasks to contribute to the overall success of the team and organisation
Skills:
Good working experience of supporting Modern Workplace users (Office 365, Office suite, Azure, Exchange, SharePoint, OneDrive, Teams etc)
Working experience of working in a similar technical consultancy practice
Knowledge of Microsoft Entra
Knowledge of Microsoft Business Applications
Knowledge of Microsoft Azure
Knowledge of Security Tools and Infrastructure (Microsoft Defender, Intune, etc) as well as security principles
Strong understanding of AI and Microsoft Copilot tools and concepts (including Copilot Studio)
Ability to translate technical capabilities into commercial value (quantifying ROI)
Desirable:
Microsoft Certifications (MS-102, AZ-104, SC-900, AI-900, PL-900, PL-600) or working towards these
Familiarity with AI Copilot features within Power Platform
Fundamental understanding of PowerApps
Awareness of environment management and governance principles
A successful candidate will be keen to adopt new skills both and self-motivated to educate themselves further, and in return will receive structured support towards development (including certifications), career progression and exposure to a vast array of skills and products.