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Senior software engineer, observability

London
Forter
Software engineer
Posted: 5 July
Offer description

Join to apply for the Senior Software Engineer, Observability role at Forter

Join to apply for the Senior Software Engineer, Observability role at Forter

About The Role

Forter is seeking a

About The Role

Forter is seeking a Senior Software Engineer to join our Observability team. This role offers the opportunity to work at the intersection of software development and platform engineering, contributing to the tools, systems, and practices that improve visibility, reliability, and operational excellence across our engineering organisation.

This position is ideally suited for experienced software engineers who are passionate about building high-quality systems and are interested in expanding their expertise in observability, distributed systems, and developer experience. You will help design, build and maintain systems that empower engineers across Forter to monitor, understand, and troubleshoot their services more effectively.

Our observability team is responsible for delivering scalable and user-friendly solutions to over 150 engineers working across more than 20 teams. We’re focused on enabling rapid incident detection and resolution, improving our reliability posture, and supporting a culture of continuous improvement.

What youll be doing:


* Design, build, and maintain observability tools and infrastructure that help our engineers provide actionable insights into the performance and reliability of Forters systems.
* Collaborate with other engineers and teams to enhance the developer experience around monitoring, logging, alerting, and tracing.
* Develop and evolve our internal tooling to simplify the process of instrumenting and observing services.
* Partner with engineering teams to improve incident response and recovery workflows, and ensure systems meet internal SLOs/SLAs and reliability targets.
* Support the migration from our legacy ELK stack to a modern observability platform using Prometheus, Mimir, Grafana, Honeycomb, Loki, Quickwit, and OpenTelemetry.
* Contribute to knowledge sharing and the ongoing development of best practices in observability across the organisation.

What youll need:

* 4+ years of professional experience as a software engineer, with a strong foundation in building and maintaining production systems.
* Proficiency in one or more modern programming languages such as Python, Java, JavaScript, or Ruby.
* Familiarity with Kubernetes, AWS, and infrastructure-as-code tools such as Terraform
* Experience working with observability tools and platforms (e.g. Prometheus, Grafana, ELK, Honeycomb, Loki, or similar).
* A strong interest in developer experience and platform tooling, with the ability to empathise with engineering teams as internal customers.
* Excellent communication skills, with the ability to collaborate effectively across teams and explain complex technical concepts clearly.
* A proactive mindset focused on long-term impact, sustainable engineering practices, and continuous improvement.

Preferred Qualifications

* Experience with OpenTelemetry or distributed tracing systems.
* Understanding of observability-driven development and service reliability principles (e.g. SRE, MTTR, SLIs/SLOs).
* Experience optimising observability systems for cost and performance at scale.
* Knowledge of microservices architectures and how to monitor and debug distributed systems.
* Contributions to open-source projects in the observability or monitoring space

Benefits include:

* Competitive salary and bonus plan
* Restricted Stock Units (RSUs)
* Private health insurance, including vision and dental coverage
* Generous PTO policy
* Half day Fridays, every Friday

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that its not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

* Great Place to Work Certification (2021, 2022, 2023, 2024)
* Fortune’s Best Workplaces in NYC (2022, 2023 and 2024)
* Forbes Cloud 100 (2021, 2022, 2023 and 2024)
* #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
* Anti-Fraud Solution of the Year at the Payments Awards (2024)
* SAP Pinnacle Awards “New Partner Application Award” (2023)
* Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, weve raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. Were on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesnt match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

If you need assistance or an accommodation due to a disability, please email us at interviewaccommodation@forter.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

Forters Applicant Privacy Policy



Seniority level

* Seniority level

Mid-Senior level


Employment type

* Employment type

Full-time


Job function

* Job function

Engineering and Information Technology
* Industries

Software Development

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