Are you ready to bring your surveying expertise to a role where quality truly matters?
As a Quality Control and Assurance Officer at Freebridge Community Housing, you’ll be at the forefront on delivering a comprehensive range of professional surveying services, with a strong emphasis on internal quality assurance. Your primary focus will be to ensure that all in-house repair works and those completed by our contractors meet statutory requirements and industry best practices. You will provide expert technical advice, identify gaps in quality control, and offer guidance on a wide range of building-related matters—often involving complex or multifaceted issues. In addition to conducting quality control checks on completed jobs, you will also lead on driving compliant resolutions where necessary, ensuring continuous improvement in service delivery and customer satisfaction.
About Freebridge Community Housing:
Our Freebridge Community Housing goal is to provide affordable, safe, and quality homes for current and future generations, for those who need a place to call home. Freebridge was set up in 2006, to receive the transfer of the Borough Council of King’s Lynn and West Norfolk’s housing stock. We now have over 7500 properties across west and north Norfolk, in addition to building new homes for social and affordable rent, and to support those who want to move into shared home ownership. We’ve had numerous achievements, including delivering our tenants' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living. At Freebridge, we live by our values: Belong, Own It, Think Customer, One Team One Purpose, and Be the Change.
What you’ll be doing:
• Inspection Excellence: Deliver high-quality inspections to ensure works are completed to a high standard
• Quality Assurance Oversight: Responsible for the development, delivery, and review of all aspects of quality assurance across the service.
• Strategic Improvement Planning: Lead the coordination and monitoring of business planning and improvement activities to ensure corporate priorities are met and value for money is achieved.
• Technical Complaint Management: Act as the key expert for all technical repair complaints, ensuring they are handled to the highest technical and customer service standards.
• Complex Case Resolution: Serve as the central lead for complex technical support relating to building maintenance complaints, providing expert guidance and resolution.
• Repair Oversight: Lead, coordinate, monitor, and review all repair works and projects, ensuring quality controls are in place and contributing to a high-quality service delivery.
• Quality Culture Development: Drive the development of a quality assurance culture and framework, regularly reviewing service performance to support continuous improvement and value for money.
• Performance Management: Ensure key performance targets are set, monitored, and achieved, supporting the delivery of a responsive and effective service.
• Health & Safety Compliance: Ensure health and safety legislation is embedded and monitored within daily operations, promoting a culture of safety across both internal teams and contractors.
• Customer-Focused Resolution: Resolve complaints and dissatisfaction cases confidently and effectively, ensuring challenging issues are addressed with satisfactory outcomes.
What we’re looking for:
• A driven individual with a passion for inspection and audits
• Proven experience in building surveying, responsive housing repairs, and maintenance of domestic properties, with strong customer service focus.
• Expertise in legal disrepair, contract management, and financial/project oversight within a housing or property context.
• Strong working knowledge of building regulations, building pathology, health and safety legislation (including HHSRS), CDM, and landlord/tenant law.
• Skilled in interpreting and applying building contracts, procurement methods, and relevant housing legislation.
• Excellent communication skills, with the ability to explain complex technical issues clearly to non-technical audiences.
• Strong analytical, negotiation, and decision-making skills, with the ability to manage data, KPIs, and performance reporting.
• Effective leadership, relationship-building, and stakeholder management skills, with the ability to work independently and under pressure.
• Highly organised, methodical, and adaptable, with a commitment to continuous learning and service improvement.
• HNC in construction or equivalent.
What’s in it for you?
At Freebridge, we’re appreciative of our team and you can enjoy the following benefits from joining us, among many more:
• Generous Holiday Leave: Enjoy 25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service.
• Exclusive Employee Discounts: Access amazing deals through our Reward Gateway.
• Comprehensive Leave Policies: Enjoy 6 months full pay for maternity leave and 2 weeks full pay for paternity leave.
• Health and Wellbeing Support: Access physio and counselling services, along with an employee assistance programme.
• Charitable Leave: One day per year to volunteer for a cause you care about.
• Discounted Gym Membership: Stay fit with discounted membership at Alive Leisure.
• Work-life Balance: Enjoy an early finish on a Friday to kick-start your weekend!
• Pension Scheme: A company contributory pension scheme with generous employer contributions.
Closing date: 13th August 2025