CRJ Services is the leading provider of waste, recycling and forestry equipment in the UK and Ireland. We have a strong reputation within the industry providing exceptional services across sales, hires, maintenance and parts sales.
We have a very supportive and friendly business; we do whatever it takes to ensure we deliver the best for our customers.
We are a business and a team that really cares about the work we do and the impact we have on our customers, and partners. We have a core set of values that are really important to how we work together and get stuff done.
To manage the dynamic Hires Department. The Hires Manager will deliver strategies to manage our existing customers, revenue growth, and to geographically expand our customer base. They will also manage the 2 hire team members, who have responsibility for the customer experience from point of enquiry to off hire.
This is a great opportunity for an operational account manager to grow their career and play a key role in the business.
What we offer
* Starting salary of £45,000 per annum.
* Bonus Scheme.
* 23 days holiday + public holidays + birthday off.
* Pension Scheme.
* Electric Car Scheme (Salary Sacrifice)
* Health and Wellbeing Programme.
* Life insurance
Responsibilities:
Ensure the current hire processes is managed and maintained to a high standard within the team.
Account planning – develop roadmaps for existing and lapsed customer accounts, with actionable plans, aligned to customers objectives and CRJs goals.
Collaborate with sales and marketing teams to align goals and enhance customer enquiries.
Work with field-based sales team on planning site visits and schedule effective meetings with the customer.
Use CRJ’s CRM system to full potential to maximise communication and meet customer service expectations.
Support team and identify opportunities for training and professional development.
Monitor team performance, analyse sales, and report on progress.
Act in accordance with CRJ Company Values at all times: One Team: Customer First: Deliver the Best.
Follow and promotes CRJ’s Health & Safety Standards
The Person
* Proven experience in operations account management role and managing customer relationships.
* Excellent communication and interpersonal abilities. Must be able to work cross functionally.
* Excellent management skills with at 3 years plus experience in driving team performance.
* Experience within the plant hire, large machinery or waste/recycling sectors in a comparative sector, whilst not essential, would be advantageous.
* Ability to analyse data and develop account plans.
* IT Skills including Excel, Word and Powerpoint.
* CRM experience (ideally HubSpot).
* A full UK driving licence.
CRJ Services is proud to be an equal-opportunity employer, we are committed to inclusion and diversity. We make hiring decisions based on talent; not race, gender, age, religion, or identity. We want our employees to bring their authentic selves to work. Everyone is welcome. CRJ Services is committed to working with and providing reasonable adjustments for applicants and employees. If you need any support with your application, please get in touch.
It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.
Job Types: Full-time, Permanent
Pay: From £45,000.00 per year
* Additional leave
* Company events
* Company pension
* Cycle to work scheme
* Enhanced maternity leave
* Enhanced paternity leave
* Flexitime
* Free flu jabs
* Free parking
* Life insurance
* On-site parking
* Referral programme
* Sick pay
Application question(s): Give me example of your management skills
Experience: machinery sales: 2 years (required)
Role:
Manager
Level:
Manager
Location:
Knutsford WA16 9LU
Experience:
Machinery sales: 2 years (required)
How can we serve you? Please don’t hesitate to reach out via our contact form or call our various teams for further assistance.
If you have a machine breakdown please call our service team:
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