Location: Ramsgate Kent (with occasional travel)
Hours: Full-time, Permanent
Salary: Competitive, reflective of experience and leadership scope
We are a long-established, family-run Group operating across construction, engineering, and building services – proud of the culture we’ve built and the people at the heart of it. As we continue to grow, we are strengthening our HR & Group Services function with the appointment of a HR & Office Manager to take a lead role in shaping our people strategy, developing our culture, and supporting our teams across the Group.
This is a role for a confident, capable, and self-directed HR leader who can balance strategic planning with hands‑on delivery. You will act as the primary HR lead for the organisation and will provide clear, fair and consistent HR guidance to Directors, managers, and employees. You will also line manage and develop the HR & Admin team, creating clarity, supporting capability, and shaping expectations.
* Lead, guide, and develop the HR & Admin team.
* Provide confident and professional HR advice to Directors and line managers.
* Align HR strategy and culture with organisational aims and values.
* Manage and improve HR systems, processes, and data reporting.
* Support organisational planning, role development, and workforce growth.
Employee Relations & Case Management
* Lead and conduct ER investigations for grievances, conduct matters, disciplinaries, and capability cases.
* Chair or support formal hearings, ensuring fairness, transparency, and compliance.
* Coach and develop managers to improve their confidence and capability in people management.
* Ensure decisions and documentation reflect legal standards and organisational values.
Operational HR Management
* Oversee employee lifecycle processes including recruitment, onboarding, induction, progression, and exit.
* Ensure HR compliance across employment law, contracting, working time, data protection and record‑keeping.
* Maintain HR systems integrity, reporting accuracy, and process efficiency.
* Lead employee wellbeing and engagement initiatives that feel real, not performative.
Office, Admin, Fleet & Facilities Oversight
* Supervise administrative and support staff to ensure a consistently high standard of service across sites.
* Oversee office environment standards, workspace coordination and general facilities support.
* Maintain effective oversight of fleet operations and associated administration.
* Ensure organisational coordination is smooth, practical, and well‑communicated.
About You
You are someone who:
* Has strong generalist HR experience (CIPD Level 5+ desirable)
* Is confident leading formal ER processes independently
* Can provide calm, balanced judgement even in busy or complex situations
* Understands how to build strong, respectful, and effective working relationships
* Confident in your judgement
* Comfortable acting as the principal HR lead, and able to provide calm, consistent leadership in a standalone or lightly supported capacity.
* Leads with clarity, consistency, and fairness
* Likes structure, follow‑through, and improving the way things work
* Is comfortable being the steady HR voice in the room
About You
* A supportive, people‑first working environment
* The opportunity to genuinely shape culture and process, not just maintain it
* Autonomy to improve and develop how the Group operates
* Commitment to professional development and career growth
* Being part of a genuinely collaborative and family‑led organisation
* A respected and valued HR leadership position with genuine autonomy
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Registered/Head office addressC Watkins Plumbing LtdWatkins HouseLeigh RoadHaine Business ParkRamsgateKent CT12 5EU
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