Job Title: Complaints Officer
Department: Clinical Governance
Hours: 37.5 Monday to Friday
Contract: Permanent
Salary: £37,452 - £47.279
We are looking for an experienced Complaints Officer to join our Clinical Governance team at The London Clinic. This is a key role, central to how we respond to patient concerns and continuously improve our services.
You will play an important part in delivering a high quality, responsive complaints service, ensuring every concern is handled with care, professionalism, and good attention to detail. This role would suit someone who is organised, comfortable managing complex complaints in a healthcare setting, confident engaging with patients, families, and senior stakeholders, and motivated by improving patient experience.
About Us
Established in 1932, The London Clinic is one of the UK's largest independent charitable hospitals, based in the heart of central London, just moments from Harley Street. We operate across 8 closely connected sites, with our main hospital offering 234 beds, 10 operating theatres including a hybrid theatre, and a wide range of specialist services.
We are known for delivering high quality, patient centred care across complex medical and surgical specialties. Alongside our clinical excellence, patient experience, safety, and contin...