Overview
Local Driving Test Manager role at Driver and Vehicle Standards Agency (DVSA)
Location: Banbury, Norwich, Redditch. Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time. Base salary: £35,663 per year plus a Civil Service pension with an employer contribution of 28.97%.
Responsibilities
* Lead, manage, motivate, and inspire staff across the DVSA sector to deliver excellent service and drive business efficiencies while maintaining the integrity of the driving test and contributing to safe driving principles.
* Line manage up to 12 members of staff across several test centre locations.
* Set clear performance expectations, monitor delivery, and provide feedback to ensure achievement of desired outcomes.
* Monitor and manage the performance of examiners to ensure correct assessment, control and conduct of tests, using appropriate metrics, monitoring tools, management information and processes.
* Ensure the Performance Management System is implemented uniformly, effectively, and fairly.
About you
To be successful in this role you will need the following experience:
* Experience of successfully leading and managing teams.
* Experience of handling and resolving customer complaints in line with procedures and standards.
* Experience of analysing and interpreting data/information to make sound decisions and improve individual and team performance.
* Full Category B UK or EU licence held continuously for the last 3 years with no more than 3 penalty points.
Benefits
* Employer pension contribution of 28.97% of salary.
* 25 days annual leave, increasing by 1 day per year of service (up to 30 days).
* 8 Bank Holidays plus an additional Privilege Day for the King’s birthday.
* Access to the staff discount portal.
* Career development opportunities and potential to undertake professional qualifications funded by the department (e.g., CIPD, Prince2, apprenticeships).
* Diversity and inclusion initiatives and staff communities.
* 24-hour Employee Assistance Programme with free confidential support.
* Flexible working options supporting work-life balance.
How to apply
Read the full job description and apply here. Apply before 11:55 pm on Saturday 18th October 2025.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Quality Assurance, Strategy/Planning, and Other
* Industries: Government Administration
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