At Jacobs, we’re challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission‑critical outcomes, operational advancement, scientific discovery and cutting‑edge manufacturing, turning abstract ideas into realities that transform the world for good.
Your Impact
You will lead on the client management of our Track Record Platform, ensuring strategic alignment, delivery excellence, and client satisfaction. In this senior leadership role requiring a blend of delivery expertise, client relationship management and people development, you will be instrumental in shaping how Track Record is deployed and supported across our most critical accounts, playing a pivotal role in mentoring and developing our client leads, fostering a high‑performance culture and supporting career progression across the team.
Remit and Key Deliverables
* Point of contact for major programmes, ensuring consistent, high‑quality delivery and long‑term relationship growth
* Lead deployment strategies and execution, aligning platform capabilities with client objectives
* Oversee the full lifecycle of Track Record deployments, from scoping and configuration to training and support, ensuring delivery is on time, within budget and aligned to client expectations and contractual obligations
* Identify opportunities and initiatives to expand platform usage across use cases (Facilities, Engage, Safety), supporting growth of Track Record through integration opportunities or expansion
* Collaborate with Technical and Operations Leads to escalations issues, identify trends and drive platform enhancements
* Champion client success by ensuring measurable outcomes and satisfaction across all engagements
* Contribute to sales collateral, case studies and client presentations to support business development
Requirements
Applications are welcome from candidates with a blend of the following:
* Proven experience leading client delivery in a digital or SaaS environment, ideally within asset management, stakeholder engagement or safety domains
* Experience in developing and maintaining working relationships with clients (both internal to Jacobs and external)
* Strong leadership and mentoring capabilities, with a track record of developing high‑performing teams
* Excellent stakeholder management and communication skills, with the ability to influence at senior levels
* Proficiency in data analysis, reporting and digital platform deployment
Joining Jacobs not only connects you locally but globally. Our values stand on a foundation of safety, integrity, inclusion and belonging. We put people at the heart of our business, and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees.
With safety and flexibility always top of mind, we’ve gone beyond traditional ways of working so you have the support, means and space to maximise your potential. You’ll uncover flexible working arrangements, benefits and opportunities, from well‑being benefits to our global giving and volunteering programme, to exploring new and inventive ways to help our clients make the world a better place. No matter what drives you, you’ll discover how you can cultivate, nurture and achieve your goals – all at a single global company.
We aim to embed inclusion and belonging in everything we do. We know that if we are inclusive, we’re more connected and creative. We accept people for who they are, and we champion the richness of different perspectives, lived experiences and backgrounds in the workplace, as a source of learning and innovation. We are committed to building vibrant communities within Jacobs, including through our Jacobs Employee Networks, Communities of Practice and our Find Your Community initiatives, allowing every employee to find connection, purpose and belonging.
As a disability confident employer, we will interview disabled candidates who best meet the criteria. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role.
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