Job Description - Responsible for effective delivery of technical support and installations. This will include break-fix tasks, - includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing - installations in an Oracle Cloud Infrastructure (OCI) datacenter. - Prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of - technician activities in accordance with internal polices and service level agreements. - Provide 24x7 site coverage for Oracle OCI datacenter sites. LI-DNI Responsibilities - Effective delivery of technical support and installations. This will include break-fix tasks, includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing installations. - Works primarily at an Oracle datacenter in a "mission critical operations" environment - Requires a 7x24-hours commitment to participate in the regional standby rotation program and shift. - Involves On-call shifts which means a driving license and the ability to reach the datacenter site within 60 mins. - Work in close collaboration to other technical teams & non-technical teams (e.g networking, compute, compliance, business operations) - Understand internal customer problem and provide technical solution in timely manner - Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, software - Support deployment of on-site data center physical infrastructure, structured cabling installation is a significant part of this position - Install, Replace and Troubleshoot Cables and Hardware - Work within a ticket-based environment - Able to prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued - delivery of technician activities in accordance with internal polices and service level agreements. Be aware of, and abide by, Ticket processes and protocol, including OCI Change Management rules. - System board level repair and fault diagnosis to SLAs - Using provided tools to do a proper and timely internal reporting. - Planning & commissioning new rack positions - Involvement with the design & commissioning of new whitespaces - Working as part of a multi-disciplinary team without friction - Some travel will be involved. LI-DNI Career Level - IC3 About Us As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40 years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.