We are looking for a people leader with a strong technical background to join our client's Service Division as a Regional Operations Manager. This role is ideal for someone who has progressed through hands on technical work in the field for example as a technician or engineer and has since gained experience leading and developing field based teams.
The service operation supports a wide variety of customers in the hospitality industry. Continuous improvement of their service offering is central to growth, making this a key leadership role within the organisation.
About the Role
Covering South London and the South East, the Regional Operations Manager will lead, coach and develop a regional team of Installation & Service Technicians with varied experience levels. Working alongside four other Regional Operations Managers and supporting customers across all market sectors, you will play a vital part in delivering operational excellence across a region.
This role is highly people‑focused, requiring strong leadership, organisation, and the ability to bring out the best in a remote, geographically spread team.
What You'll Be Responsible For
Taking ownership of service delivery targets and regional performance
Providing constructive coaching, mentoring and performance management
Giving timely feedback, both 1:1 and in group settings
Supporting team members through challenges, development needs and changes in process
Assessing technicians on technical ability, customer interaction and commercial awareness
Ensuring effective daily debriefing and job follow‑up
Identifying training needs and ensuring all technicians have the tools, resources and skills required
Contributing to workforce planning, grading evaluations and development plans
Maintaining high standards of customer service and promoting a culture of continuous improvementWhat We're Looking For
Essential Experience & Skills
3-4 years field service experience as a hands‑on service technician
Proven experience leading or supervising a team of field service technicians
Ability to coach, manage performance and motivate individuals working independently
Strong electrical and technical background
Excellent diagnostic, troubleshooting and repair skills
Clear and confident written and verbal communication
Strong organisational, analytical and problem‑solving capabilities
Comfortable using mobile technology, apps and computer systems
Ability to learn new systems quickly and help others do the sameThis is a remote role with onsite visits required. Ideally you will be based in any of the following postcodes - CT, ME, DA, PO, SO, SE, SW, GU, RH, SP, RG, TN, BN, KT, TW
Hours & Benefits
40 hours per week, Monday to Friday some weekend work required
Company vehicle (private use permitted) + fuel card
25 days holiday plus bank holidays (increasing with service)
Pension & Life Assurance
Private Medical Cover
Employee assistance programme and discount schemePlease note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job