Head of Service Delivery Glasgow (Hybrid - 3 days on‑site) Up to £90,000 + Excellent Benefits including bonus, pension, private medical I'm supporting a well‑established technology organisation as they look to appoint a Head of Service Delivery. A critical leadership role responsible for the stability, maturity and performance of their IT service operation across a 24/7, multi‑site environment. This is a position at the heart of the business, shaping what "good" looks like as they modernise and evolve their service model. You'll bring clarity, consistency and structure to teams across the UK and India, driving continual improvement in process, tooling and reporting while ensuring customers receive a reliable and high‑quality service experience. About the Role You'll oversee the full IT service function, with accountability for service delivery, service desk leadership, incident/problem/change management, and major incident response. Working closely with a group of department heads, you'll influence operating model design, service performance and long‑term strategic direction. This is an opportunity for someone who thrives in a fast‑paced, complex environment and brings a calm, steady leadership style - especially during high‑pressure moments. What You Bring We're looking for someone who has genuinely worked their way up and ideally starti...