Job Overview
The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in role. You will work onsite and report into the Assistant or Store Manager. Your duties may include helping on the tills, advising customers, or working in the back shop.
Responsibilities
* Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket – it’s the little things that make a difference.
* Get to know our in-store offers and schemes and promote them – the more info we can give our customers the better.
* Help our stores run smoothly – ensuring the right products are displayed on the shop floor, providing great service on the tills, or helping with our stock in the stock rooms.
* Work with other members of the team to provide a great shopping experience, ensuring the store is always clean and presentable.
* You will be provided with award‑winning training accredited by the Institute of Customer Service.
Essential Skills or Experience
Full training is provided for this role, and we are looking for people who:
* Excel in a varied environment, working at pace.
* Communicate and listen effectively.
* Enjoy working as part of a team, promoting a collaborative team dynamic.
* Know that the little things make the biggest difference for customer interactions.
* Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
Desirable Skills or Experience
* Experience providing customer care and delivering great customer service (but this is not essential).
Benefits
* Boots Retirement Savings Plan.
* Discretionary annual bonus.
* Generous employee discounts.
* Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
* Flexible benefits scheme.
* Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
Company Culture
We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Joining us as a Customer Advisor is a great opportunity – whether it’s your first job or you have experience with retail, this could be the start of a new career with us.
Shift & Working Hours
We are looking for candidates who will be flexible to work a variety of shift patterns throughout the week.
Legal Requirements
We can only consider candidates who are over 18 due to age restrictions for this role.
Next Steps
If your application is successful, you will be invited to attend an in-store interview within the next 14 days.
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