Job Description
Senior Account Manager (D365 Business Central)
Drive Growth. Build Relationships. Make an Impact.
We’re looking for a commercially driven Senior Account Manager to take ownership of a portfolio of high-value customers, driving retention, growth, and long-term partnerships.
This is a strategic role where you’ll work closely with senior stakeholders, shape account plans, and identify opportunities to maximise customer value within a fast-paced SaaS/ERP environment.
What You’ll Be Doing
* Managing and growing a portfolio of key customer accounts
* Building and delivering strategic account and revenue plans
* Leading customer reviews and stakeholder engagement
* Identifying upsell, cross-sell, and expansion opportunities
* Owning renewals and commercial negotiations
* Working cross-functionally to deliver strong customer outcomes
* Proactively managing risk and improving customer satisfaction
What We’re Looking For
* 5+ years’ experience in account management or similar roles
* Background in SaaS, ERP, or subscription-based environments
* Strong experience with Microsoft Dynamics 365 Business Central
* Proven ability to manage complex, multi-stakeholder accounts
* Commercially focused with a track record of growth and retention
* Strong communication and organisational skills
* HubSpot CRM experience is a plus
What You’ll Get
* Competitive salary
* Generous annual leave plus birthday off
* Pension from day one
* Critical illness and life cover
* EV salary sacrifice scheme
* Wellbeing support and EAP
* Ongoing professional development and Microsoft certifications
* A forward-thinking, technology-driven environment