Customer Success, Technical Account Manager
Customer Success, Technical Account Manager
6 days ago Be among the first 25 applicants
Looking to make a real impact in the fast-growing world of identity security? Join Veza, the company transforming how organizations manage access through our innovative Intelligent Access platform. Bring your talents to Veza and help us shape the future of the industry.
A Technical Account Manager (TAM) serves as a strategic technical advisor, bridging the gap between a customer's business objectives and the capabilities of a Veza platform. They achieve this by crafting and implementing success and adoption plans that directly align with customer goals, ultimately driving tangible value and outcomes. Leveraging their technical expertise and relationship management skills, TAMs will guide customers in maximizing the platform's potential, ensuring they unlock its full value and fostering growth for both the customer and the company.
Responsibilities
* Technical Advisory and Platform Adoption: Provide expert technical guidance and support to customers, ensuring the successful onboarding and leading adoption of the Veza platform.
* Success Plan Development and Management: Create and manage comprehensive customer success plans that directly align with the customer's business objectives and desired outcomes. Outline specific adoption strategies, milestones, risks, and metrics for success.
* Customer Lifecycle Management and Risk Mitigation: Proactively manage the entire customer lifecycle, including onboarding, adoption, executive business reviews, renewal, and expansion. This involves identifying and mitigating potential risks, addressing customer concerns, and ensuring high customer satisfaction.
* Expansion Opportunity Identification: Analyze customer usage patterns and business needs to identify opportunities for platform expansion, additional services, and upselling, contributing to revenue growth.
* Cross-Functional Collaboration: Collaborate effectively with sales, product development, professional services, customer support, and partner teams to ensure seamless customer experiences and drive successful platform adoption. This includes providing customer feedback to product teams for continuous improvement.
* Book of Business Management: Own and manage a portfolio of customer accounts, prioritizing engagement based on customer needs, strategic importance, and revenue events. This involves effective time management and resource allocation.
* Performance Reporting and Analysis: Track and report on key performance indicators (KPIs) related to customer adoption, satisfaction, and success. Analyze data to identify trends, areas for improvement, and demonstrate the value of the Veza platform.
* Advocacy and Relationship Building: Act as a trusted advisor and advocate for customers within the organization, building strong relationships and fostering long-term partnerships. This includes representing the customer's voice and ensuring their needs are met.
Required Experience
* Experienced leading enterprise engagements for a technical solution as a CSM, TAM, Sales/Solution Engineer, Professional Services, or related role.
* Experience in consulting and implementing technical IT SaaS systems and solutions, preferably cybersecurity and/or identity management.
* Broad knowledge and experience in Identity and Access Management (IAM) and/or cybersecurity. Specific knowledge of PAM, CIEM, and ITDR a plus.
* Strong collaboration skills to build trust and drive value delivery, including business and technical customer stakeholders as well as internal cross-functional teams (e.g., sales, product, executive management)
* Experience working in a rapidly changing environment, with the ability to manage multiple priorities and adapt to evolving customer needs and business requirements.
* Available to travel up to 35%
* Bachelor's degree, preferably in a technical field (e.g., engineering, computer science, etc.).
Our Culture
We're driven to build a strong company culture and are looking for individuals with solid alignment with the following:
* Ownership Mindset
* Act with Integrity
* Guardians of our Customers
* Opinionated Humility
* Build Trust, Earn Trust
At Veza, your base pay is one part of your total compensation package. For this position, the reasonably expected pay range can be discussed with your recruiter for the level at which this job has been scoped. Your base pay will depend on several factors, including your experience, qualifications, education, location, and skills. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for equity and a competitive benefits package.
Veza is proud to be an equal opportunity employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. We also consider qualified applicants according to applicable federal, state, and local laws. If a candidate with a disability requires an accommodation during the recruitment process, please email recruiting@veza.com
About Veza
Veza is the identity security company. Identity and security teams use Veza to secure identity access across SaaS apps, on-prem apps, data systems, and cloud infrastructure. Veza solves the blind spots of traditional identity tools with its unique ability to ingest and organize permissions metadata in the Veza Authorization Graph. Global enterprises like Blackstone, Wynn Resorts, and Expedia trust Veza to visualize access permissions, monitor permissions activity, automate access reviews, and remediate privilege violations. Founded in 2020, Veza is headquartered in Redwood City, California, and is funded by Accel, Bain Capital, Ballistic Ventures, GV, Norwest Venture Partners, and True Ventures. Visit us at veza.com and follow us on LinkedIn, Twitter, and YouTube.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Technology, Information and Internet
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