Advert Text The London Borough of Merton’s award-winning Library & Heritage Service are seeking to recruit a full-time, permanent Customer Experience Officer for their libraries. As a Customer Experience Officer, you will be responsible for providing an excellent customer service and maintaining the high standards of service provided to our customers. You will need strong verbal and written communication skills and be proficient in IT skills with the ability to adapt to changing software packages. Previous experience of working in public libraries is desirable but not essential and you will need to demonstrate a good understanding of how libraries contribute to community and council priorities. The posts are front line roles and require candidates to undertake some weekend and evening work to agreed shift patterns.