Role Overview
To offer leadership and specialised guidance regarding all aspects of eRostering and Temporary Staffing, including terms and conditions, employment legislation, policies, and procedures. Directly line managing the Temporary Staffing Administrators and the e‑Rostering Co‑ordinators, you will provide full supervision and oversight for e‑Rostering and Temporary Staffing services, ensuring that the needs of the organisation are met whilst maintaining a high standard of customer care and service.
As the Deputy Temporary Staffing and e‑Rostering Manager, you will play a key part in shaping the Trust’s approach to temporary staffing and e‑Rostering, ensuring efficiency, compliance, and exceptional service delivery.
Responsibilities
* Oversee the efficient delivery of temporary staffing and e‑Rostering services, ensuring workforce requirements are met through effective analysis and planning.
* Collaborate with wards and departments to address staffing and rostering needs.
* Supervise e‑Rostering and Temporary Staffing systems (Allocate, Trust ID, Trac, Patchwork), maximising their benefits for the Trust.
* Liaise with system providers to implement updates with minimal disruption.
* Lead and manage projects from initiation to completion across services.
* Manage the daily operations of Temporary Staffing Administrators and e‑Rostering Coordinators, ensuring high‑quality service.
* Develop and update user guides and SOPs to enhance organisational processes.
* Conduct audits, monitor KPIs, and ensure compliance with policies and procedures.
* Act as deputy for the e‑Rostering and Temporary Staffing Manager, representing the Trust at meetings.
* Deliver training to stakeholders, upskill team members, and ensure best practice guidance is followed.
* Work with Workforce and Finance teams to monitor budgets, resolve discrepancies, and ensure accurate payroll administration.
* Manage agency relationships, oversee recruitment processes, and maintain compliance with NHS standards.
* Support reporting requirements, address FOI requests, and keep records up to date.
* Develop strong relationships with the Trust’s roster supplier, attending regular meetings with the customer success team to optimise system use and address concerns.
* Work closely with recruitment agencies to manage agency personnel matters, including bookings, complaints, and invoicing; assist with invoice authorisation and audits to ensure compliance with agreed terms and rates.
* Oversee training compliance for all bank‑only workers in collaboration with the Learning & Development Team and the Medical Device Trainer; identify and implement improvements to Allocate products, raising support tickets via the RLDatix Portal as needed.
* Manage ESR and Optima interface requirements in line with strict payroll deadlines. Support roster reconfigurations, consulting with managers to implement necessary changes; administer ID badge distribution and maintain stock of necessary supplies.
* Monitor workforce supply, developing recruitment strategies to address demand and skills shortages; lead the bank worker recruitment process, ensuring compliance with NHS Employment Check Standards; oversee payroll administration to ensure accurate and timely payment.
* Ensure the finalisation of rosters, escalating issues when required; support reporting requirements, FOI requests, and audit information gathering.
* Maintain relevant sections of the Trust intranet and keep accurate workforce records using Allocate and Patchwork systems.
Benefits
* 24/7 access to wellbeing support through our Employee Assistance Programme.
* A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts.
* A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment.
* Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare.
Equal Opportunity Statement
At RNOH, we’re committed to being actively anti‑discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive.
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