About Arc: Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed. Role Overview: We are seeking an experienced Technical Pre-Sales Consultant to support our sales function and act as a senior technical authority for both new and existing customer opportunities. This role will work closely with Account Managers (AMs), Business Development Managers (BDMs), and internal delivery teams to design robust, secure, and commercially viable solutions. For high-profile and strategic accounts, the role will also provide Technical Design Authority (TDA) oversight, ensuring architectural consistency, risk management, and alignment with Arc Systems’ standards and service catalogue. The successful candidate will have broad technical knowledge across the MSP stack, strong customer-facing skills, and the ability to translate business requirements into clear, supportable technical designs. Key Responsibilities: Pre-Sales & Sales Enablement Partner with Account Managers and Business Development Managers to support new business acquisition and expansion within existing accounts. Act as the technical authority during customer meetings, discovery sessions, workshops, and presentations. Lead technical discovery to understand customer business drivers, risks, and compliance requirements. Translate customer requirements into well-defined technical solutions aligned to Arc Systems’ services. Present and articulate technical solutions clearly to both technical and non-technical stakeholders. Provide expert input into security, compliance, architecture, and operational considerations during the sales cycle. Solution Architecture & Design Design end-to-end MSP solutions including Microsoft 365, Azure, and identity solutions On-premises, hybrid, and cloud infrastructure Networking, firewalls, connectivity, and secure access Backup, disaster recovery, and business continuity Cyber security solutions (e.g. EDR, MDR, SIEM, email security, vulnerability management) Produce high-level and low-level solution designs, architecture diagrams, and supporting documentation. Ensure solutions align with Arc Systems’ technical standards, service catalogue, tooling, and operational capability. Balance technical excellence with cost, risk, scalability, and commercial objectives. Technical Design Authority (TDA) – Strategic Accounts Act as Technical Design Authority for high-profile and strategic customer accounts. Own architectural consistency and design assurance across multiple solutions and projects within assigned accounts. Review and approve technical designs to ensure: Security, compliance, and resilience requirements are met Solutions are deliverable, supportable, and scalable Risks, assumptions, and dependencies are clearly defined Provide guidance and escalation support to delivery and operational teams. Contribute to technical governance, standards development, and continuous improvement initiatives. Proposals, SoW & Commercial Support Create and contribute to Statements of Work (SoWs), proposals, and technical sections of bids and tenders. Define scope, assumptions, exclusions, and technical dependencies clearly and accurately. Support pricing activities by estimating technical effort, licensing, and third-party services. Assist with RFP and tender responses, ensuring technical accuracy and clarity. Internal Collaboration & Handover Work closely with Service Delivery, Projects / PMO, and Operations teams to ensure smooth transition from pre-sales to delivery. Participate in internal solution reviews, governance forums, and handover sessions. Ensure all solutions are fully documented and understood prior to implementation. Vendor & Market Engagement Maintain strong awareness of MSP technologies, industry trends, and best practices. Engage with vendors and distributors to stay current on products, licensing models, and roadmaps. Support internal enablement by sharing technical knowledge and contributing to sales and delivery capability development. Required Skills & Experience: Essential Proven experience in a technical pre-sales, solutions architect, senior engineer, or TDA role within an MSP or IT services environment. Broad technical knowledge across: Microsoft 365, Azure, and Active Directory Networking (LAN/WAN, firewalls, VPNs) Cyber security principles and managed security services Backup, DR, and business continuity Virtualisation and hypervisor concepts Server, storage, and endpoint hardware Compliance and data protection principles Strong ability to communicate complex technical concepts to non-technical audiences. Experience supporting sales teams and contributing to revenue generation. Excellent documentation, presentation, and stakeholder engagement skills. Desirable Experience acting as a Technical Design Authority or senior architectural reviewer. Exposure to enterprise or regulated customers. Relevant technical certifications (Microsoft, security, networking, cloud). Experience with formal governance or design approval processes. Personal Attributes Customer-focused with a consultative, value-driven approach. Commercially aware, able to balance technical, operational, and business priorities. Confident communicator and presenter. Highly organised with strong attention to detail. Collaborative team player with the ability to influence across departments. What We Offer: A dynamic and supportive working environment. Opportunities for career progression within the company. Ongoing training and professional development. Competitive salary Key Points: Diversity & Inclusion: We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. UK Right to Work: All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time. Accessibility: We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.