Role Overview
Sr. Manager, Site Reliability Engineering (London) is an experienced leader responsible for overseeing a globally distributed team of SRE technologists with diverse skills in software development, systems, network, application, and/or database management. This role ensures seamless, continuous coverage of Cboe's real‑time low‑latency trading platforms around the clock and provides direct platform support for Cboe's European operations.
Responsibilities
* Technical Leadership & System Availability: Provide technical leadership, support and operational oversight to sustain resiliency and high availability of critical business operations across European and GTH market sessions; monitor production, disaster recovery and certification systems; troubleshoot and drive resolution of issues; analyze and optimize performance of real‑time trading platforms; oversee daily system checks and ensure platforms are operating as expected; take direct action to resolve known issues; assist the build team to resolve build/deployment issues.
* People Leadership & Team Development: Lead, mentor and provide guidance to direct reports across European and APAC time zones; delegate assignments; create and execute agile‑based processes such as Kanban and Scrum; connect direct reports to others within and across the organization; support training and development; establish operational objectives, policies and procedures; liaise with management and other stakeholders.
* Platform Configuration Management & Project Oversight: Develop and manage operational initiatives; translate functional plans into operational processes; guide execution and provide project‑management support; deliver tactical results; manage configuration of new and existing trading platforms; prepare for new features; monitor development activities, change‑management tickets, evaluate impact; approve and execute daily change tickets; organize testing prior to deployment; work with software engineering to resolve systemic issues; ensure compliance obligations are met.
* Incident Response & Escalation Management: Serve as senior escalation point for production incidents across European and GTH market hours; coordinate incident triage, root‑cause analysis and resolution; provide timely communication to stakeholders; drive post‑incident reviews and remediation tracking.
* Subject Matter Expertise & Stakeholder Engagement: Provide subject‑matter expertise on all aspects of platforms; advise teams on moderately complex matters; liaise with vendors and facilities operators supporting critical financial infrastructure.
* Reporting & Data Analysis: Create and improve reports related to Operations management; analyze technical data sets to troubleshoot or explain perceived issues; use SQL, UNIX shell and other tools to gather and analyze data.
* Capacity Planning: Drive capacity‑planning decisions for Cboe Exchanges, especially within the European region; support capacity‑planning needs of various business units; participate in capacity‑planning meetings.
* Automation & Process Improvement: Identify and lead task‑automation opportunities; develop, test and maintain Python tools; leverage AI to maximize efficiency.
* On‑Call & Weekend Testing: Lead and participate in weekend testing (e.g., capacity testing, fail‑over); provide follow‑the‑sun on‑call technical support as part of the global Operations team.
Qualifications
* Education: Bachelor’s Degree in Computer Science, Computer Engineering, Software Engineering, Business, Financial Services, Communications, or a related discipline (Master’s preferred).
* Experience & Technical Skills: Deep subject‑matter expertise in one or more of the following areas: Technical Operations; UNIX Shell; Software Engineering or Systems, Network, or Database Administration; SQL; Python, C++, or other programming language; Leadership or Senior Role; Networking (TCP/IP and Multicast) and NIC Configuration.
* Communication & Language Skills: Fluency in English – both written and spoken – is required; clear, precise and unambiguous communication across time zones, cultures and technical disciplines.
* Global Markets Awareness: Familiarity with European markets and US equities, options, and/or futures market structures is strongly preferred; situational awareness across multiple market sessions and regulatory environments.
Benefits & Perks
Competitive total rewards package including private healthcare coverage, pension contributions, professional development opportunities, and access to global employee resource groups and internal mobility programs.
Equal Opportunity Employer
Cboe Global Markets is an Equal Opportunity Employer.
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