Health Advisor Results Assistant - Fixed Term
Health Advisor Results Assistant - Part time 15 h/w - Fixed Term Contract for 12 months
The role will focus on result management, which will include contacting patients, reviewing results, and sending reminders for patient recalls. Additionally, the role will involve identifying any errors or discrepancies in the results or patient data and promptly bringing these to the attention of the senior team for appropriate action.
We are looking for a team player with good communication and excellent customer service skills, with a positive attitude towards work.
Important: We reserve the right to close this vacancy early should we receive a high volume of suitable applications.
Main duties of the job
Communicates effectively and respectfully with patients, their relatives, team leaders and all members of the multi-professional team utilising a wide range of well-developed communication methods.
Effectively adapts communication methods as required for patients with sensory impairments such as hearing loss, speech difficulties, seeking support and guidance from Registered Practitioners as required.
Works as an effective team member and demonstrates a good understanding of the role of team work in the delivery of high quality care.
Please see full job description for more information.
About us
Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
Our values; Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Job responsibilities
Please refer to the attached Job Description and Person Specification for further details of the responsibilities of the role.
Important: We reserve the right to close this vacancy early should we receive a high volume of suitable applications.
Person Specification
Education/Qualification
* GCSE or equivalent
Previous Experience
* Experience of using of IT systems and patient data systems
* Experience of working with patients and providing information regarding their appointments or treatment team
* Experience working within sexual health
* Experience of handling patient complaints
* Experience of using IDOX/Lilie systems
Skills, Knowledge, Abilities
* Ability to plan, organise and accomplish a variety of concurrent assignments
* Ability to follow policies and procedures
* Ability to manage and interpret data correctly to inform decision making
* Knowledge of medical terminology and understanding of NHS research systems and research governance
* Knowledge of the Lilie system and contribution to service improvements
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Address
Florey Clinic 21a Craven Road, Royal Berkshire NHS Foundation Trust
£24,937 to £26,598 a year per annum pro rata (This will be prorata depending on hours)
Contract
Secondment
Working pattern
Part-time
Reference number
193-7572495NCG
Job locations
Florey Clinic 21a Craven Road, Royal Berkshire NHS Foundation Trust
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