The Sofidel Group
Sofidel, headquartered in Porcari (Lucca), is a global leader in tissue paper production. With a presence in 12 European countries and 11 U.S. states, we employ over 9,000 people dedicated to innovation, sustainability, and inclusivity. Our products, including toilet paper, paper towels, and napkins, are available in more than 50 countries.
We proudly own well-known brands such as Regina, Nicky, Sopalin, Le Trèfle, Hakle, Softis, Nalys, Cosynel, and KittenSoft, while also producing for private-label retailers. With the Papernet brand, we also cater to the "Away-from-Home" sector, ensuring quality solutions for businesses and public spaces.
Wherever you are, Sofidel is there, bringing comfort, quality, and sustainability to everyday life!
PURPOSE
To provide IT support to the relevant users in compliance with data protection, data security and Group policies and procedures.
Main Responsibilities
* Provides technical support to users via email, phone and Help-Desk portal
* Manages the workstations and the necessary hardware peripherals
* Monitors hardware functionality and takes action where necessary
* Manages software installation and set up on computers according to the specifications given
* Trains end users on how to use new software and IT equipment
* Organises and schedules updates and maintenance with users
* Maintains repair and correction records
* Identifies and suggests possible improvements to procedures
* Acts in compliance with Data Protection in line with current legislation and corporate policies
* Promotes a corporate culture based on safety
* Applies Corporate Principles and Values
Sofidel UK currently have an exciting opportunity for a motivated and detail-oriented individual to join our IT department at our headquarters in Baglan! This is an excellent opportunity for someone with both IT skills and a practical mindset to work in a fast-paced, industrial environment.
Responsibilities:
* To Manage the Network Infrastructure and provide IT Support to the Relevant Users in Compliance with data protection, data security and Group policies and procedures.
* Provide on-site IT support to users
* Use and manage our internal ticketing system
* Management of all IT Hardware, like desktops, monitors, laptops, printers, mobile phones etc.
* Troubleshoot hardware, software, and network issues.
* Manage Software installation and set up on computers according to the specifications given.
* Train end users on how to use new software and IT equipment.
* Help support Office and/or Production systems/hardware.
* Organise and schedule updates and maintenance with users.
* Maintain repair and correction records.
* Identifies and suggests possible improvements to procedures.
* Contribute to satisfying the continuing need for IT innovation and development.
* Acts in compliance with data protection in line with current legislation and corporate policies.
* Promote a corporate culture based on safety.
* Applies corporate Principles and Values.
Must haves:
* Knowledge of vehicle routing and scheduling systems and WMS.
* HP/Cisco networking solutions, managing switches and virtual environments.
* Strong interpersonal and communication skills.
* Ability to learn and act quickly, make decisions and draw conclusions in the face of ambiguity.
* Numerical and literacy skills to compile reports and necessary documentation as required.
* Can work on own initiative with minimum supervision.
* Good problem-solving skills
* Possess a methodical and flexible approach with the ability to prioritise a dynamic workflow.
* Have a good working knowledge of Microsoft Products like Windows/Office & associated applications (Outlook, Word, Excel etc) in additional to adapt to dedicated industry software.
* A good communicator, team player & have excellent interpersonal skills
* Have comparable work experience within an Administrator or Help Desk environment.
* Experience investigating network incidents and monitoring internal/external escalation.
* Full valid UK driving licence as travel to regions is expected as part of the role.
Nice-To-Haves:
* Minimum 3 years of technical experience in a similar environment (Manufacturing preferred) operating at a similar level.
* Formal education in a related field
What we can offer you:
* Competitive Salary
* Company Sick Pay
* Life Assurance Scheme
* Private Health Insurance
* Pension contribution plus salary sacrifice option
* Discount on Company products
* 23 days annual leave, rising to 25 with service (+ public holidays)
* On Site parking (with electric vehicle charging available)
* Sofidel Language Learning Programme through innovative digital platform for you and one additional user, such as family member or friend.