We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.
You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations.
As the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.
You will have a great understanding of your store’s performance and be the specialist in delivering practical actions for its improvement by taking a hands-on approach.
With your guidance, your store will always remain a safe place to work and shop.
Key Responsibilities:
1. Coordinate the team to deliver the easiest shopping trip in the community.
2. Open and close the store, complete duty cover, and make decisions that benefit customers, colleagues, and safety.
3. Act as the go-to person for colleagues in the absence of the Store Manager for operational queries.
4. Support the Store Manager in coordinating seasonal, community, and charity events to create an inclusive atmosphere.
5. Ensure the store is clean, tidy, and well presented.
6. Prioritize replenishment of products important to customers.
7. Ensure point of sale and shelf labels reflect good standards.
8. Take immediate action for overcharges and prevent reoccurrences.
9. Manage queues proactively to ensure a great shopping experience.
10. Coordinate colleagues to deliver daily priorities and manage breaks efficiently.
11. Be knowledgeable about the store and coordinate improvements.
12. Follow health and safety routines and ensure colleagues do the same.
13. Communicate effectively with the team and keep them informed.
14. Share ideas to simplify operations with the Store Manager.
15. Always put the customer first and tailor service to meet their needs.
16. Resolve customer queries promptly, leaving them satisfied.
17. Recognize and celebrate colleagues providing excellent service.
18. Identify and remove obstacles to delivering great service.
19. Resolve colleague queries in the absence of the Store Manager or escalate as needed.
20. Ensure appropriate staffing, reacting to absences by finding cover.
21. Act as a Keyholder, attending alarm call-outs to ensure safety and security.
22. Monitor and act on internal communications promptly.
23. Coordinate colleagues to meet store needs and report issues to the Store Manager.
24. Balance time across service and replenishment areas.
25. Support Store Manager in managing staff absence and conducting return-to-work interviews.
26. Build relationships with Area Managers & People Partners, escalate issues, seek advice, and engage in coaching.
27. If the store has a Post Office Local, duties include managing the Post Office operations. This requires passing a background check for financial and criminal convictions. Failure to pass will result in withdrawal of the job offer.
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