Job overview
An exciting opportunity has arisen for the position of Senior Service Manager for Rheumatology, Diabetes and Endocrinology Services and the Day Treatment Unit at Luton and Dunstable Hospital, part of Bedfordshire Hospitals NHS Foundation Trust.
The post holder will visible operational leadership to the relevant clinical specialties and promote continual improvement in quality, performance and delivery of Trust objectives
Main duties of the job
The post holder will work alongside the General Manager, Clinical Directors, Departmental Leads and Head of Nursing to deliver national and local strategic and operational service objectives and standards. The Senior Service Manager is responsible for working to ensure the delivery of key quality, performance and service improvements within the Clinical Service Lines across elective and non-elective care. This will include line management of staff across a number of staff groups.
The successful candidate will need to be compassionate, resilient and self-motivated. This includes a positive approach to team working and have excellent interpersonal and problem solving skills. The ability to work flexibly, producing high quality work to timelines whilst managing multiple conflicting priorities is essential.
If you are an excellent communicator, passionate about providing high quality care and you thrive in a complex and fast-paced environment we would love to hear from you.
Working for our organisation
Our Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Travel between hospital sites may be required.
We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.
All new staff will be subject to a probationary period covering their first six months in post
Detailed job description and main responsibilities
Detailed job description and key responsibilities can be found in the Senior Service Manager job description attached.
The Clinical Service Manager has responsibility for managing all aspects of operational delivery within the relevant clinical specialty to agreed quality standards and within the resource and income base available in a Clinical Specialty.
1. To ensure that service delivery standards are achieved (for instance, wait time milestones)
2. Work collaboratively with the General Manager, Clinical Leads, Matron, other Clinical Services, and other colleagues to ensure that service delivery and improvement plans are developed, implemented and reviewed
3. Ensure that financial controls are established and maintained within the scope of the clinical
Specialty
4. Act as a champion for patient safety, operational effectiveness and quality
5. Work in partnership with colleagues across the Trust to drive the achievement of the Trust’s corporate goals and business plan, including the achievement of all the relevant clinical specialties performance standards incorporating quality, safety, contractual, financial and people.
6. Lead by example and act at all times as an ambassador for the Trust, championing the Trust’s values and upholding the highest standards of behaviour and compassion for colleagues.
Person specification
Qualifications
Essential criteria
7. Educated to degree level
8. Management/leadership qualification or equivalent postgraduate experience
9. Evidence of CPD
Experience
Essential criteria
10. Proven experience of working in a management role
11. NHS budget management experience
12. Leading service changes/projects
13. Interpreting national policy and implementing required changes
14. Business case development and longer term planning
Desirable criteria
15. Project management qualification
Knowledge
Essential criteria
16. Financial processes (including budget setting)
17. Business/annual planning
18. Understanding of change management
19. Ability to use multiple IT systems including Microsoft Office
20. Understanding of current NHS agenda and healthcare policy
21. Risk management and governance
Desirable criteria
22. Knowledge of NHS IT systems
Personal Skills
Essential criteria
23. Good analytical and problem solving skills
24. Ability to respond to unexpected demands
25. Ability to work independently and make autonomous decisions
26. Provision of clear and concise formal committee reports and business cases
27. Ability to embrace, lead and drive change
28. Ability to organise and prioritise own and others workload
29. Flexible working to meet the needs of the role
30. Motivated to improve performance and services
31. Strong communication skills - provide and receive complex and sensitive information
32. Strong communication skills - use persuasion and negotiation with key stakeholders
Other
Essential criteria
33. Able to travel for the role within East of England
34. Able to participate in the Senior Manager on call rota
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.