Sales Support Coordinator
Bury St Edmunds | £34,000 - £40,000 DOE | Hybrid Opportunity
We are searching for a Sales Support Coordinator on behalf of our client to provide structured, end to end support to the sales function. The role focuses on coordinating orders, pricing, and sales documentation, working closely with sales colleagues and internal teams to ensure commercial activity is delivered accurately, efficiently, and in line with agreed timelines.
Key Responsibilities
* Processing customer orders accurately and efficiently from receipt through to invoicing and preparation for dispatch
* Liaising with logistics providers and freight partners to coordinate shipments and deliveries
* Providing professional customer support via telephone and email
* Proactively identifying customer requirements and offering appropriate advice or solutions
* Managing enquiries, preparing quotations, and following up throughout the sales process
* Maintaining accurate and up to date records within internal business systems
* Coordinating delivery schedules with planning, purchasing, and supply teams
* Preparing export and shipping documentation for international orders
* Supporting finance processes, including managed payment terms and documentation
* Handling customer complaints and returns, including preparation of credit requests
* Assisting with credit control activities through monitoring account status and payments
Requirements
* Previous experience in sales administration, order processing, customer service, or a similar commercial support role
* Experience using CRM systems
* Strong IT skills, including Microsoft Office applications
* A customer focused, solution driven approach to work
* Ability to work independently while collaborating effectively within a wider team
* Strong attention to detail and ability to manage complex, multi stage processes
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