Job Description You’ll play a central role in one of our key global client partnerships – shaping the work, strengthening relationships and driving creative and commercial impact. You’ll bring strategic focus, creative ambition and commercial sharpness, balancing big-picture vision with the ability to make things happen day to day. RESPONSIBILITIES Client partnership Own the success and direction of your accounts, aligning client needs with studio vision to unlock high-value work. You lead from the centre: helping clarify the brief, connect the dots and move things forward with energy and empathy. Business growth Shape and drive account growth through smart planning, strategic thinking and commercial awareness. You proactively identify opportunities, build compelling proposals and support new business initiatives that stretch our thinking and deliver value. Client relationship management Deepen and expand relationships with senior client stakeholders. You’re seen as a trusted advisor; someone who listens well, speaks clearly and handles challenge with calm confidence. You nurture relationships that are long-term, honest and full of possibility. Project management & operational excellence Ensure operational rigour across your accounts: leading reviews, managing priorities and driving forward momentum. You bring the right people into the right conversations at the right time, creating the conditions for creative excellence. Commercial acumen Take ownership of account profitability and commercial performance. You’re confident in scoping, forecasting and setting up projects for success, balancing quality and value and helping your team understand the why behind the numbers. Team leadership & mentoring You coach and support others by modelling high standards and holding space for learning. You give clear, thoughtful feedback and help people grow through clarity, care and stretch. Your presence brings confidence – to clients, teams and peers alike. LOCATION AND FLEXIBILITY Full-time (40 hours per week) ideally, with 3 days per week in the office. This could be a fixed-term contract (12 months) and we could consider a part-time role (32 hours per week). EXPERIENCE 8 years in client services or brand leadership within a creative agency environment, with strong exposure to global FMCG, lifestyle or regulated categories, including experience in the tobacco sector. Strong understanding of brand design and activation across multiple channels, from packaging to campaign to e-commerce. Commercially confident in forecasting, scoping and budget management Experience mentoring and motivating cross-functional teams, fostering collaboration and helping others grow through feedback, trust and accountability. SOUNDS LIKE A FIT? LETS TALK. We’re looking for a confident and commercially minded Client Director or Senior Client Director who leads with perspective and purpose. If you build strong relationships, bring clarity to complexity and know how to turn creative ambition into tangible results, we’d love to hear from you. Please note: No recruiters please. Regretfully, we can't always respond to every applicant, but we do try. JDO UK JDO UK is home to two creative hubs: our headquarters in the historic heart of Royal Tunbridge Wells and our central London studio. Each of us is based at one location, but we work as one team; sharing ideas, collaborating across disciplines and supporting each other to deliver our strongest work. Moving between the two studios gives us fresh perspectives and new energy, while helping ideas cross-pollinate. We’re part of JDO’s international network of designers, brand strategists and client partnership experts, partnering with some of the world’s most loved and influential brands. Our work spans brand and creative strategy, packaging and product design, innovation and sustainability, and experiential and campaign activation. Whatever the brief, we create brand worlds that connect, inspire and stay relevant in an ever-changing landscape. About us Independent. International. Indispensable. JDO is an award-winning design agency, expertly helping brands deliver on their promises by creating experiences people can see, feel, and believe. With boundless creativity and craftsmanship, we craft identities and brand worlds that drive success. Partnering with visionaries and disruptors alike, we turn brand promises into powerful belief. Our promise to every member of our team is a career that matters. One where your talent is recognised, your growth is supported, and your individuality is celebrated. Be part of a team that brings energy, generosity and craft into every room – and shows up for each other, every single day. Together, we design for distinction, push boundaries and stay curious, always seeking a better way. We believe creativity thrives on diversity – of background, identity, experience and thought. We’re committed to building a workplace where everyone feels safe, seen and supported to grow.