Join to apply for the Store Manager role at Bird & Blend Tea Co. B Corp
Location: Birmingham | Contract Type: Permanent | Hours per week: 40
Reporting To: Retail Area Manager
Overview
As a Store Manager, you’re the key to engaging with customers, listening to their needs, and guiding them to the right products. With your passionate and focused leadership, you’ll inspire and develop your team to create memorable and inclusive customer experiences, driving the store’s overall success.
You\'ll handle budgeting, plan marketing strategies, and build the store\'s customer base. You\'ll also coordinate the daily activities of your team, build relationships with internal and external stakeholders, and inspire a high-performing team in a dynamic and friendly environment. This is a full-time role (40 hours per week), including weekends and some evenings, operating an on-site working pattern.
About Bird & Blend Tea Co.
Bird & Blend Tea Co. is an eco-conscious, people-focused, award-winning & B Corp-certified Tea Mixology company on a mission to spread happiness & reimagine tea. The company was founded by Krisi & Mike, who have nurtured its growth for over 10 years. For more information, read about our mission: https://www.birdandblendtea.com/pages/our-story
Responsibilities
* Customer Experience: Ensure every visitor has an exceptional Bird & Blend Tea experience and foster a customer-focused culture with memorable interactions.
* Customer Focus: Become an expert on Bird & Blend products and values and handle escalated customer queries promptly.
* Sales: Drive your team to meet sales targets and KPIs and implement sales strategies to boost sales and the customer experience.
* Motivate and Inspire: Lead, motivate and support your team to achieve individual and collective goals.
* Coaching: Provide feedback and coaching to enhance individual and store performance.
* Recruiting and Training: Recruit, induct, train, and develop a high-performing team that fosters a positive store environment.
* Daily Operations: Oversee daily store operations, including opening and closing procedures.
* Staff Rotas: Organise and oversee team schedules to ensure adequate cover on the shop floor at all times.
* Merchandising Standards: Maintain high visual merchandising standards, ensuring the store looks exciting, inviting, and accessible.
* Sustainability: Support the impact and sustainability goals; lead your team to align with the B-Corp values.
* Stock Management: Manage stock efficiently to optimise stock levels, minimise discrepancies, and ensure products are readily available.
* Stock Takes: Arrange, plan and execute stock takes.
* Events: Lead and host store and local events, including evening events, to make them enjoyable and memorable for customers.
* Sampling: Motivate and lead the team to engage customers with samples, inside or outside the store, including external events.
* Build Connections: Foster relationships within the local community to increase footfall and successful store events and activities.
About You
* People Management Experience: At least 2 years in a management role or similar within a customer service environment.
* Brand Ambassador: Represent the brand and culture, embodying values and inspiring your team.
* Sales Skills: Proven track record of effective selling and driving commercial outcomes.
* Team Leadership: Strong at leading, motivating and supporting a team in a positive environment.
* Communication and Problem-Solving: Excellent communication, problem-solving, and visual merchandising skills.
* Product Enthusiasm: Genuine passion for the product and the ability to share enthusiasm with customers and the team.
* Customer Service Skills: Excellent customer service with the ability to build rapport and connect with customers confidently.
* Employment Relations: Experience in managing employee relations cases effectively.
* Professionalism: Foster professional, fair, and kind relationships with customers and your team.
* Empathy: Demonstrated ability to manage interpersonal relationships effectively.
* Open Mindset: Curious and open-minded; listens without judgment and embraces diverse perspectives.
* Flexible Availability: Shifts may vary weekly; adaptability to cover different days and times.
* Commitment to Excellence: Strives for customer satisfaction and high performance.
* Approaching People: Confident in approaching people with a sample inside and outside the store.
Perks
* Sunday Times Best Places To Work 2024 employer.
* Friendly and supportive team culture.
* Company pension scheme (if applicable).
* Holiday accrual: 25 days holiday (plus bank holidays), increasing with service.
* Your birthday off.
* Life Insurance & Income Protection.
* Health Cash Plan after one year of service.
* Life Happens Leave and paid volunteer days.
* Complimentary drinks and snacks; monthly tea allowance and staff discount.
* Employee Assistance Programme; bike to work and electric vehicle schemes.
* Dog-friendly office; flexible working and family-friendly policies.
Equality and adjustments: We are committed to equality of opportunity for all. Applications are welcomed from all, with reasonable adjustments available during the application or interview process upon request.
Seniority level: Mid-Senior level
Employment type: Contract
Job function: Sales and Business Development
Industries: Retail
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