Receptionist - Full Time - Arc Leisure Matlock
Join to apply for the Receptionist - Full Time - Arc Leisure Matlock role at Freedom Leisure.
We are looking for an enthusiastic, approachable, and customer-focused Receptionist to join our front‑of‑house team. In this role you’ll be the first point of contact, providing a warm welcome at reception and delivering excellent service.
Key Responsibilities
* Welcome all visitors with a smile in a friendly and professional manner.
* Handle enquiries, bookings and memberships face‑to‑face, online and by phone.
* Accurately operate booking, till and membership systems.
* Provide up‑to‑date information on centre facilities, classes and promotions.
* Maintain a tidy, inviting reception area and ensure high standards of presentation.
* Work as part of a collaborative, multi‑skilled team.
* Support delivery of events and activities within the centre.
* Follow Freedom Leisure’s policies on safeguarding, health & safety and customer care.
* Participate in relevant training and ongoing professional development.
Qualifications
* Passionate about delivering outstanding customer service.
* Comfortable using till systems and handling cash/card payments.
* Able to multitask and remain calm in a busy environment.
* A proactive, flexible and reliable team player.
* Previous experience in a customer‑facing role in leisure, fitness or community service settings (desirable).
* Hospitality or retail experience delivering customer excellence (desirable).
Hours
37 hours per week, Monday – Sunday (rota basis).
Salary
Up to £23,555 per annum.
Closing Date
31st October 2025.
Benefits
* My Staff Shop – discounts on cinema tickets, travel bookings, e‑vouchers, gift cards, days out and leisure activities.
* Discounted staff membership (including family members).
* Incremental holidays.
* Employee Assistance Programme – confidential counselling.
* Company pension.
* Insurance and saving schemes.
* Financial advice.
* Cycle‑to‑work and car lease schemes (salaried staff only).
* Fully funded training and career progression opportunities.
Note
Please note: If a high volume of suitable applications is received, we may close this vacancy earlier than advertised. Early applications are encouraged.
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