Customer Support Agent
Location: Easton on the Hill, Stamford
Employment Type: Full-time, Monday-Friday
Salary: up to £35,000pa
****SHIPPING EXPERIENCE IS ESSENTIAL FOR THIS POSITION***
The Role
We are seeking a Customer Support Agent to join our clients dynamic team. In this role, you will be the backbone of customer relationships, ensuring seamless communication, resolving inquiries, and managing post-sales activities. Your problem-solving skills and customer-first attitude will help us maintain our reputation for excellence.
Key Responsibilities
* Manage customer inquiries via email, chat, and phone with professionalism and efficiency.
* Process customer orders, prepare shipping documents, and update records in SAP.
* Act as the primary point of contact for key accounts, ensuring quick resolution of issues related to orders, invoicing, and warranties.
* Coordinate with internal teams to meet customer deadlines and specifications.
* Identify opportunities to enhance customer satisfaction and drive sales growth.
* Participate in customer business reviews and support continuous improvement initiatives.
What We're Looking For
1. Experience: 2–4 years in customer service or inside sales...