Salary: £33,000 - 48,000 per year Requirements: Must be either security cleared or have the ability to undertake security clearance Hands-on experience of Windows patch management Technical experience of using deployment toolsets (SCCM/MECM, Intune, WS1, WSUS) Experience of deploying security patches and software packages Experience of Microsoft operating systems and Patch Management process Thorough understanding of release and change processes and risk management A keen interest in Microsoft Security and a desire to learn similar processes for other operating systems Knowledge of VMware integration of operating systems In-depth technical knowledge of PC, peripheral and Network products Excellent written and verbal communication skills Good documentation skills Attention to detail Excellent workload management Experience of MI/Customer reporting Flexible team member Customer-facing skills Ability to assist with Service Integration process (new business) Proven experience and skills in ITIL Change Incident and Problem Management Experience with ITSM/Service Now tooling Responsibilities: Manage customers security patching and software deployment requirements according to the agreed contract and SLA Serve as the 1st point of contact for escalation of patch-related incidents and problems Own and manage incidents and problems through to resolution Undertake root cause analysis with technical teams where required Collaborate with other teams to ensure efficient remediation and resolution Facilitate meetings both internal and external Support other team members for cover and contingency Maintain a flexible approach and be prepared for occasional out-of-hours support Technologies: Support ITIL ITSM Network Security VMware Windows More: At Computacenter, you will be joining an open and friendly global team dedicated to delivering outstanding service and customer satisfaction. We provide you with the opportunity to collaborate with various technical service teams to achieve your goals and expand your personal network. Our established team will offer the required training and support to guide you in your journey. Being part of Computacenters Global Service Operation, which offers consultancy, project management, product, and engineering services, means youll have varied and encouraged career progression opportunities. last updated 5 week of 2026