Outbound Call Administrator Salary: Salay £24,570 per annum Hours: Full-time, remote working (with equipment provided) Holidays: 25 days bank holidays (England), plus an extra day off if your birthday falls on a workday Location: Remote (occasional travel to Bromsgrove HQ for training) Job Summary: We are seeking a dynamic and confident individual to join our team as an Service Administrator (Outbound Call Administrator). The successful candidate will play a crucial role in providing exceptional customer service to GP practices and insurance customers throughout the report request and retrieval process. Key Responsibilities: * Customer Service Excellence: Deliver outstanding customer service to GP practices and insurance customers, ensuring a smooth and efficient report request and retrieval process. * Collaboration: Work closely with the Head of Insurance Managed Service, Support Team, and Adoption departments to ensure seamless operations. * Validation: Validate GP details when the information provided does not match insurer records, ensuring accurate and timely delivery of report requests. * Communication: Handle inbound emails and update the service dashboard to facilitate the timely return of medical reports. * Outbound Calls: Engage in proactive telephone calls to assist customers (insurers or GP practices) with various tasks, including: 1. Resolving outstanding report queries. 2. Assisting with payment processes. 3. Guiding users through the service offers to GP practices. * Process Improvement: Collaborate with the team to identify and implement process improvements for increased efficiency and customer satisfaction. * Additional Tasks: Perform other related tasks as needed to support the overall objectives of the service. Key Requirements: * Phone Confidence: Must be confident and proficient in handling outbound telephone calls, including chasing information and resolving queries. * Experience: Previous experience working with NHS administration or GP practices is highly preferable. * Communication Skills: Excellent verbal and written communication skills, with a strong focus on customer service. * Detail-Oriented: Strong attention to detail to ensure the accuracy of information and reports. * Team Player: Ability to collaborate effectively with different departments and contribute to a team-oriented environment. * Adaptability: Comfortable with a dynamic work environment and open to taking on various tasks as needed. * If you are a motivated individual with a passion for delivering excellent customer service and have the necessary experience and skills, we encourage you to apply for this exciting opportunity. Additional Perks Paid overtime at 1.5x and 2x on certain days 24-hour GP and counselling service for you and your household Birthday off if it falls on a working day