Who we are and what we do We, Hachette UK Distribution, are the leading book distribution company in the UK. We are one of the most advanced distribution centres in Europe, with leading-edge automation and modern systems which will ensure world-class service to customers and publisher clients. We ship in excess of 60 million books globally each year and supply one out of every four books to the UK trade. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity. Hachette UK Distribution is part of the Hachette UK publishing group. What you'll be doing On a day to day basis you will be dealing with all aspects of operational contacts both with internal and external stakeholders for the business. This means on a typical day, you will be resourcing an operations receptions desk, handling deliveries and collections, liaising with the warehouse to gain the relevant information to ensure a timely unload. You will be responding to emails and calls, dealing with publishers, printers and suppliers to obtain bookings and process manifests, along with keeping daily KPIs, discrepancies and non-conformances up to date. Maintaining deliveries, to ensure the maximum capacity is not exceeded. Daily use of BlueYonder(JDA), Pub App and Biblio Creation of Goods In delivery packs Liaise with printers and publishers on printer discrepancies and non-conformances. Proactively liaising with both suppliers and publishers to maintain a first-class working relationship. Liaising effectively with all other departments to achieve swift problem solving and maintaining excellent communication internally and externally whilst also ensuring special requirements are met on time As part of the Goods In administration team, you will be working to ensure all targets are met, demonstrating growth mindset by working with your team & first line manager to promote change that will improve client & supplier experience and ensure continued high standards of quality and productivity are maintained. This role offers a fantastic opportunity to become an essential part of the operations team and gain vast experience regarding supply chain, distribution and elements of the publishing industry. Working with a small close-knit team, in a fabulous working environment. This will be an office-based role within the operational area of the main distribution centre (in Didcot, Oxfordshire). We have 1 vacancy working 1400 - 2200 (35 hours per week) with a one-hour lunch break working Monday to Friday. Flexibility with the working pattern is also ideal to help cover holidays or sickness absence. Who we are looking for Do you strive to provide outstanding service with a personal touch? Do you exceed expectations by taking ownership and being solution-focused? Do you make an effort to build strong and trusted working relationships? Do you thrive off being organised? If so, we would love to receive your application. Why should you be excited about this opportunity? Well, Hachette UK Distribution has seen real growth in the past 5 years, moved into a new state of the art facility, world class systems, processes, automation and mechanical handling equipment and have built a reputation for being 'best in class' in our industry. Offering personal development opportunities in many different skills sets such as Microsoft applications, SAP, BlueYonder (JDA), reporting suites. Are you interested? Then read on to find out more! You will live and breathe the Hachette UK Vision and have a passionate and proactive approach to delivering excellent client and supplier service. You will enjoy liaising with, and collaboratively working with, the operations team, the customer services team and Credit Services team as well as our client publishers to resolve issues and proactively seek to continuously improve processes and procedures to the distribution service with provide. It is highly likely that you will already have proven experience of working in the following roles and or industries: Supply chain operations, transport, distribution facilities, distribution services, Hospitality, Retail, Customer Service Advisor or Assistant, Customer Experience, or procurement. What we offer Our people are our greatest asset and our benefits reflect this. Therefore, we offer an extensive list of benefits that include: 34 days annual holiday including Bank Holidays Pension Plan and Life Assurance schemes Company enhanced family policy including maternity, paternity and shared parental Reward programme giving discounts, savings and cash back at numerous retailers 2 Community Days per year Cycle to Work scheme Eye care vouchers Generous discounts on books we publish Mental Health First Aiders / Champions and an Employee Assistance Programme (EAP) Wide-ranging training library Development Programmes including Mentoring Staff Events Many employee networks to join Free onsite parking Free tea and coffee Our commitment Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds. If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know. We will notify all candidates of the outcome of their application.