Customer Operations Executive
Location: Leatherhead (Office-based)
Hours: Monday – Friday, 9am – 5pm
Salary: £27,000 per annum
About the Role
We are recruiting on behalf of a well-established and continually growing organisation based in Leatherhead that is expanding its customer services team. This is an excellent opportunity for someone with previous customer service or administrative experience who is looking to take their first step into a professional, corporate office environment.
The role plays a key part in supporting customers throughout the build and adoption of utility networks, ensuring communication is clear, timely and empathetic. Alongside this, the organisation is deeply committed to developing its people and supporting long-term career progression across the business.
This is a genuine career foundation role for someone ambitious, people-focused and keen to build a long-term professional future.
Why This Role Stands Out
This position offers far more than day-to-day customer service. You’ll be joining a stable, growing organisation that actively invests in its people.
As you develop, you’ll be supported in building vital professional skills and, over time, exploring different teams and career paths that align with your strengths, interests and aspirations.
Key Responsibilities
* Handling customer enquiries via phone and email in a confident and professional manner
* Maintaining and updating customer records accurately within core systems
* Proactively contacting vulnerable customers to provide support during power outages
* Accurately logging all customer interactions
* Liaising with customers and sub-contractors to coordinate the delivery of contracted works
* Managing compensation payments in line with industry standards
* Taking ownership of service-related issues through to resolution
* Handling sensitive situations with empathy and professionalism
* Assisting with the preparation of regular reports
* Ensuring all enquiries are handled in line with legislation, regulations and customer care standards
* Providing administrative support to customers throughout the asset adoption process
Skills, Experience & Education
We are looking for someone with strong communication skills, a customer-first mindset and the ambition to grow.
* Previous experience in a customer service or administrative role
* Excellent verbal and written communication skills
* Strong attention to detail and accuracy
* Ability to multitask and adapt in a fast-paced environment
* Confidence handling customer conversations, including sensitive situations
* A good working knowledge of Microsoft Word and Excel is an advantage
Education requirements:
* Minimum of GCSEs (or equivalent) at Grade C or above in English and Maths
* A Levels are preferred
* A degree is desirable but not essential
Recruitment will be based on skills, experience, personality and future career aspirations, rather than qualifications alone.
Benefits & Development
£27,000 basic salary
Annual bonus of up to 8% of salary (non-contractual; paid out every year for at least the past 10 years)
26 days’ holiday, increasing with length of service
Option to buy or sell up to 3 days’ holiday per year
Enhanced pension scheme
Private medical insurance
Life insurance
Structured training and development programmes to support career growth
Employee rewards and flexible benefits, including Cycle to Work and EV salary sacrifice schemes
Enhanced family-friendly benefits, including enhanced maternity and paternity pay
One fully paid volunteering day per year