Xero is seeking a Customer Experience Specialist in Manchester to provide exceptional support to small businesses via phone, email, and live chat. You will be a key brand ambassador, helping customers unlock the full value of Xero’s features. The role involves working Monday to Friday from 11:30 AM to 8 PM with some public holiday requirements. Ideal candidates should have strong communication skills and experience in service-oriented roles, with a focus on building trust-based relationships and delivering empathetic support.
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