THE ROLE
Role: Mortgages Complaint Handler
Start Date: 3/06/24
End Date: 3/12/24 (likelihood of extension)
Day Rate: £180
Location: Remote, with occasional travel to Manchester
We are currently looking for a Complaint Handlers to work in a results orientated, quality controlled environment where being able to work with a high level of accuracy to prescribed processes and strict deadlines is essential. You will be working as part of a high-quality team helping a major financial service provider as part of a mortgages workstream.
You will be handling customer complaints from advice & suitability, through to servicing and re-calucultions/final reponse.
EXPERIENCE / SKILLS REQUIRED:
Essential
* Extensive case handling/complaint handling experience, within Financial Services.
* Experience of dealing with customers in a regulated environment (Mortgages is a MUST)
* Ability to do manual complex calculations.
* Ability to demonstrate decision making using a holistic approach
* PC skills (Word and Excel)
* Strong literacy / numeracy
* Excellent attention to detail and accuracy
* Ability to work to demanding deadlines (workflow & time management)
* Ability to attain and maintain specified quality and production targets
* Ability to work independently & as part of a rapidly changing team
* Demonstrate an ability to work with honesty, integrity and trustworthiness
* Maintain high standards of professionalism and competence
* Good communication skills
Desired:
* CeMap qualification
* Experience with exosoft calculator software (if you have experience with other mortgage calculation software, then please highlight in your CV.)
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