Network operations centre engineer

Salary: £30,000 - 30,000 per year Requirements: We are looking for practical experience troubleshooting routing and switching technologies. We are looking for experience working as a Network Engineer in an enterprise or service provider environment, which is desirable. We ideally want an understanding of networking fundamentals, including TCP/IP, DNS, LAN/WAN, VLANs, and routing protocols such as BGP and OSPF. We prefer experience supporting multi-vendor environments such as Cisco, Juniper, Palo Alto, and AWS. We value familiarity with monitoring, alerting, and ticketing systems such as SolarWinds, ServiceNow, and BMC Remedy. We need excellent problem-solving and analytical skills. We need the ability to remain calm and methodical during high-severity incidents. We look for someone who is highly organised, with strong attention to detail and documentation standards. We want a team-oriented person who has the confidence to take ownership of incidents and decisions. We consider CCNA or an equivalent networking certification desirable but not essential; CCNP and JNCIA are advantageous. You must be eligible to obtain Security Clearance. We require the role to be based onsite in our Technology Operations Command Centre in Newtownabbey. Responsibilities: We proactively monitor network performance, capacity, and availability using enterprise monitoring tools such as SolarWinds, PRTG, and Juniper MIST. We diagnose, troubleshoot, and resolve network faults across LAN, WAN, SDWAN, and telecoms services while minimising service impact. We log, manage, and progress incidents and service requests through the full lifecycle, maintaining accurate updates and detailed documentation. We work within defined Service Level Agreements to ensure timely resolution and high first-time fix rates. We perform routine network health checks and preventative maintenance activities. We deploy patches, firmware updates, and minor configuration changes as required. We produce clear incident reports, shift handovers, and technical documentation. We escalate complex or unresolved issues to senior engineers or external vendors where appropriate. We communicate clearly and professionally with customers, suppliers, and internal stakeholders. We remain calm under pressure while supporting a fast-paced, high-visibility 24/7 operations environment. Technologies: AWS Cisco Firmware LAN Network SDWAN Security ServiceNow TCP/IP Cloud Support More: We are Capita, a dynamic leader in consulting and digital services, helping some of the UKs most recognised organisations transform and thrive through innovative technology and smarter solutions. We are recruiting for a hands-on, shift-based Network Operations Centre Engineer to join our brand new Technology Operations Command Centre in Hill View House, Newtownabbey, supporting a mission-critical customer estate in a 24/7 environment. This role offers a salary of up to £32,000 per annum plus a 30% shift allowance, extensive training, career progression in Network Engineering and Technology Operations, 23 days holiday rising to 27, free onsite parking, company matched pension, life assurance, enhanced family leave, volunteering opportunities, access to our Employee Network Groups, and development through our Learning Academy and apprenticeships. We are committed to inclusion, development, and helping our people grow their careers with purpose. last updated 24 week of 2026